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Ivanti Service Manager offers custom pricing plan
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SJ
Shane J
09/12/13
HEAT is a great product for a small company, not so great for an expanding business
What do you like best? HEAT is highly customizable. There are many options in regard to improving efficiency within the product itself, as well as an ability to call other products from within HEAT to increase funcitonality. HEAT is also fairly cheap for an incident management system. There is a pretty good user community currently - users helping other users. What do you dislike? In order to get more ITIL functionality out of the product, you either need to purchase other ...
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