Ivanti Service Manager Reviews in April 2025: User Ratings, Pros & Cons

Landesk does more than other tools

What do you like best? I like the number of tools, You can get more information (reports) about you desktop systems than other tools What do you dislike? set is complex but once it is done and working, you will love it. Recommendations to others considering the product: if you have more computer than you can manage manually, try landesk. What problems are you solving with the product? What benefits have you realized? cental managment of all desktop computers and ...

A usable, friendly service tool integrating with working practice and services

What do you like best? I found LANDesk to be completely flexible and configurable. The ease of use and how LANDesk can be configured to suit my business needs. LANDesk is also easy to use and very intuitive which allowed it to quickly become utilised by the business What do you dislike? The reporting within LANDesk wasn't always easy to use and often relied upon experienced analysts creating and writing scripts. I would have liked to have seen more capability and ease of ...

Landesk

What do you like best? I like the flexibility and the easy to add machine to a collection What do you dislike? It takes about 15mins for machine to appear What problems are you solving with the product? What benefits have you realized? Migration nd build issues

Effective Managment Software Suite

What do you like best? When I was using LANDesk, it was a very effective managment tool. We used it for software patch managment, software deployment, remote control, and software license monitoring. I also used it for some policy based delivery of certain applications. The agency I was with also purchased a TAM so if there was something that was not working correctly, the engineer could remote in and assist in remediating the problem (gold star there). What do you dislike? The ...

Great product for system administrators

What do you like best? How easy it is to look up Client systems, Also the way you navigate multi screens is nice. The program allows you switch back on forth rather quickly which is nice when you're working on multiple things on one users computers. I also like the system information the program provides. What do you dislike? The refresh time is a little to fast. It will make you log into again if you do not enter your users system ID fast enough. I would also like to be ...

Good tool for software distribution and remote troubleshooting

What do you like best? LANDesk does a good job packaging software and automating deployment. LANDesk simplifies the imaging process for workstations. LANDesk is also powerful in its remote control capabilities. What do you dislike? It may take a few attempts to perfect a package or image for deployment. What problems are you solving with the product? What benefits have you realized? Automating the day to day functions of software deployment and hardware.

Getting the best from your Service Desk

What do you like best? The ease of use of this product, and how well versatile it is. What do you dislike? I can honestly say I don't dislike anything in thsi software it does everything I need it to do. What problems are you solving with the product? What benefits have you realized? It's easier to keep track of tickets, also problems are better categorized through this product. I have been able to keep better track of assets and can truly make sure things are up to date as ...

Great product for Managing all your clients.

What do you like best? Like the client management aspect of LANDesk, whether it is controlling assets, deploying software, or patching this is the product you want to use. What do you dislike? Nothing I can say that I dislike about the product, it excels at what it is designed to do. What problems are you solving with the product? What benefits have you realized? Client management, software deployment,

Works for large enterprise deployments

What do you like best? Ability to push custom packages to remote clients on network. Information gathered from client computers. What do you dislike? Progress windows would be helpful for monitoring installs and updates. What problems are you solving with the product? What benefits have you realized? Remote tech support and updates for end users. Benefits include faster response time and less downtime.

Heat - more than an helpdesk ticketing system

What do you like best? HEAT is a very customizable IT service management application that has a number of built in features such at a ticketing system as well as a very robust asset management application that is capable of producing very extensive reports and insight into your asset base. What do you dislike? There is a rather significant learning curve for the user community which is why many organization decide to deploy the solution through a custom portal. Recommendations ...