Ivanti Service Manager Reviews in April 2025: User Ratings, Pros & Cons

HEAT Frontrange is full featured but GUI needs work

What do you like best? It interfaces well with SSO and has numerous options and customization possibilities. What do you dislike? The interface is difficult to understand at times and for a novice IT professional, can be challenging. The non-IT self serve portal is very challenging to use but this may be due partly to local customization and operational needs. Recommendations to others considering the product: Make sure internal support staff are well versed in its ...

Front Range

What do you like best? You can create templates for tickets that occur frequently. What do you dislike? Sometimes the updates aren't very good. For example, a recent update set the default view to 10 tickets. I work with a team of people and would like to see all of the tickets that are waiting for resolution. We had to change the view each time we logged in. Recommendations to others considering the product: Very good product What problems are you solving with the ...

FrontRange HEAT - Incident Management for all corners of I.T.

What do you like best? HEAT provides several tools for incident management that link together to easily locate information. Being able to track inventory to individual Incident Reports allows us to see a device's service history and to whom it belonged at that time. What do you dislike? Default user interface is cumbersome, but is customizable for a company's needs. Recommendations to others considering the product: Cloud usage is the way to go when setting up the software ...

Probably good in some situations but not as a general service desk solution

What do you like best? It has a very wide range of usage scenarios. It is very configurable and maybe our instance isn't optimally configure for the way my team have to use the system. What do you dislike? Far far too many ways to achieve the same thing.It is very configurable and maybe our instance isn't optimally configure for the way my team have to use the system. Recommendations to others considering the product: Look long and hard to assess whether the overwhelming ...

Wow Great tool

What do you like best? Software and Update distribution is really painless. Super easy to update by group settings. What do you dislike? Like most solutions there is additional charges per node and such. I just wish it was more like a small package deal. Recommendations to others considering the product: I would say this is a very affordable path for smaller companies. What problems are you solving with the product? What benefits have you realized? We are spending ...

LanDesk Service Desk

What do you like best? I liked the efficiency of LANDesk once connected to a user. It works very well with assisting users. Great in a large office environment. What do you dislike? Sometimes LANDesk experienced latency (in our environment) connecting to a user's PC. Recommendations to others considering the product: Great product for large corporations. If your company is a smaller company, there may be other more affordable options. I loved using it at my previous job ...

FrontRange

What do you like best? FrontRange is an excellent addition to the in-house CRM software my company uses. FrontRange is beneficial for items that do not require immediate attention. It is very user-friendly and is the preferred method to open IT tickets. What do you dislike? Not many noteable dislikes. Only suggestion I have is that the search function the way I have seen it setup only searches by title and not in depth into the iT ticket I'm looking to place. For example if I am ...

Prepare for a long and complex implementation

What do you like best? Integration with existing LANDesk products. Strong community. What do you dislike? Amount of resources required to set up and configure. Time, personnel, cost of consultancy services or all of the above. Recommendations to others considering the product: Large uplift for configuration and difficult to manage. Steep learning curve for customization. Administrator needs 6 months to a year to become comfortable with the software, and at least another 12 ...

LANDESK Service Desk is an excellent ITSM tool

What do you like best? The products' flexibility - it's greatest strength is the ability to create and mould processes to match the way your service operates. What do you dislike? UI used to be a weakness of the product but the introduction of a new responsive user interface (BridgeIT) looks to be addressing that. What problems are you solving with the product? What benefits have you realized? The introduction of tools such as self service and service catalogue at ...

Highly Customizable and integrates with other LANDesk products.

What do you like best? Can do a lot of customization, for a cost. If you pick the right VAR, with a knowledgeable Professional Services team, you can make this product do almost anything. We first deployed it as a ticketing system for Incidents and Requests. We plan to deploy Problem and Change Management, this year.. We use Pangea as our VAR and I would HIGHLY recommend them. If you plan to use multiple LANDesk products, ask about their TUMS licensing. This works well for our needs. ...