Ivanti Service Manager Reviews in April 2025: User Ratings, Pros & Cons

Generaly a good application for service management

What do you like best? Simple to use product for tracking service management and reporting out service management metrics. What do you dislike? Product is outdated and lacks inventory management. at least at the version we use. What problems are you solving with the product? What benefits have you realized? Solving IT Service Management for a large utility.

A good tool for IT Service management - not a "one size fits all" solution

What do you like best? Good tool for recording, categorizing & tracking help desk tickets for desk top / client services type requests and issues. What do you dislike? It can be used for applications support as well, yet very often the ability to categorize and manage these types of tickets / requests are limited if you are trying to mirror your support organization. Recommendations to others considering the product: Make sure you do your due diligence & find the right ...

Good application for not complicated flow

What do you like best? Simple, easy to understand and fast on using the application What do you dislike? Not enough functionality for complicated flow example multiple approval or group approval What problems are you solving with the product? What benefits have you realized? Because we have more then 10 thousand worker then the application become slower, with LANDesk slower not become in issue

Mediocre IT Service Desk ticketing system

What do you like best? The system does its job when if you only need a user to log a ticket, track and process it. Our CIO kept assuring us that LANDesk was a powerful system with lots of options but at our operational level we didn’t see anything extraordinary. What do you dislike? The look and feel is horrible. It’s not intuitive and new analysts require training. Customers’ interface is ugly. At the beginning many people in our organization were extremelyreluctant to use the ...

I currently use this software for my ticketing system

What do you like best? The user interface is very easy. It is very customizable and allows others to make their home screens look the way they want. I would recommend this product to anyone in need of a ticketing system. What do you dislike? It does not work well in all different types of browsers and version. It should have more freedom with that aspect. Also, theme's should be an option. The white gets very taxing on the eyes. What problems are you solving with the product? ...

My daily driver and bread and butter

What do you like best? A lightweight system that is able to get tickets out of SQL and is also malleable enough to bend to our ever-changing needs, HEAT has been the core of IT here at my company for many years, and I as its Administrator, It's so versatible I learn things about it more and more each day! What do you dislike? When a network connection goes down, it completely shuts down the program, because the client is so thin. This is difficult for me, because my PC goes to ...

Landesk Review

What do you like best? This according to me is the best software for rolling out new software distributions and patches to employees internally. I love the snooze feature of this tool due to which I have seen fewer complaints from employees regarding interruptions to the normal work flow, What do you dislike? Sometimes re-deploying some patches becomes a hassle since the efficiency comes down in these cases. Recommendations to others considering the product: It is a pretty ...

Good Service, Quite convinced

What do you like best? Their remoting programming is really on point, I loved having the capacity to draw on the screen of the client to outline/bring up things to the client. Can do a ton of customization, for an expense. On the off chance that you pick the right VAR, with a learned Professional Services group, you can make this item do nearly anything. We initially conveyed it as a ticketing framework for Incidents and Requests. We plan to convey Problem and Change Management, this ...

Best organizing and prioritizing module

What do you like best? What i liked most about LANDesk, it is very easy to use. The second thing what i like in LANDesk is the capability to modify as per my needs plus its look and feel. By using LANDesk i don't worry anymore about organizing and prioritizing service tickets. What do you dislike? As far the software has performed it can have better reprting module and after its out of the box CTIs it should include more. And the other con with this module is, it may be ...

LANDesk, not even twice

What do you like best? Their remoting software is actually on point, I liked being able to draw on the screen of the user to illustrate/point out things to the user. What do you dislike? Where to begin. The imaging system was a huge mess. It took one of our team members months to get it semi working, and he had to practically write a book on how to do it. Support was non existent. The ticketing system is terrible, weird UI design choices that are static make it very hard to ...