Ivanti Service Manager Reviews in April 2025: User Ratings, Pros & Cons

Very flexible without being difficult to implement

What do you like best? We really enjoy the speed and flexibility. We can tie a lot of different systems into Service Desk. The customer support and community are great for Service Desk and Ivant's professional services always knocks it out of the park. What do you dislike? It can be difficult to decide on the single best course of action since there are so many ways to solve each problem. Recommendations to others considering the product: Implementation is vast but once its ...

Solid

What do you like best? This software just runs. This software has been in place a little over 5 years, and there have been 4 issues, each originating outside the system. For example, the Exchange server had an issue requiring a reboot to re-establish the notification service. I've used other products with another company and this has been by far the best. What do you dislike? Getting hard copies of the manuals, so my issue isn't with the software itself. Recommendations to ...

ITSM Made Easy

What do you like best? The Ivanti Service Desk platform is easy to use and manage. You can easily create forms and workflows to meet your business needs. It offers an easy to use interface for end users that makes logical sense. What do you dislike? Their are some functions of the product that are clunky or need upgrades. The interface is good but could be more powerful. Ivanti support needs improvement Recommendations to others considering the product: Great product, ...

Great Sevice Desk Software

What do you like best? We like the flexibility and options the software provides. Your imagination seems to be the limit. What do you dislike? I'm not sure I would it a dislike so to speak. The difficulty with the software is that it is complicated and labor intensive to configure. The implementation person we received when we contracted with Pangea to implement our software was inexperienced and we did not get the implementation that we were expecting. So our system isn't at the ...

It's worth it

What do you like best? The integration of multiple products into a single platform which simplifies the process for us and as a result for our users. What do you dislike? It takes a lot of time, effort and expertise to design these workflows. It's not as intuitive as one would like, but once you set it up the way you want, the results are worth it. Recommendations to others considering the product: Even if you're starting out with a single product such as Service Desk or ...

Flexible ITSM solution that allows for customization, integration and reporting.

What do you like best? It is process driven and customizable. While there are 15 Pink Certified processes out-of-box, we had the ability to develop very customized processes and forms that aligned with our business where needed and maintain ITIL-like processes as well. I also like that we can integration with other systems. What do you dislike? We had a bumpy road to implementation. This was not due to the product itself. The lack of expertise in-house, misunderstanding on the ...

Strong Engine the rest is left up to you.

What do you like best? The Landesk Service Desk engine is incredibly powerful and most anything can be done (if you find the right professional services provider and you have the money). What do you dislike? The tool comes with broken processes out of the box. You MUST engage a professional services vendor to setup the tool for you. Integrating with other LANDESK tools (i.e. LDMS) relies on coding and DB work instead of a simple integration. Database architecture makes it very ...

This is the ticketing tool we use in my company.

What do you like best? The easiness of use to the end user, and how fast we can setup their accounts. What do you dislike? Setup data is a little complicated, the reporting tools only allow to use one filter, so that limits what you can do there, What problems are you solving with the product? What benefits have you realized? Our ticketing system is managed using this tool. It help us staying organized.

Wonderful possibilities

What do you like best? The customizability of the forms, Business Objects and user experience really makes this a fun and productive solution. What do you dislike? Beyond a certain point, the Help is very limited and there is no comprehensive source to the code syntax for writing complex procedures behind the scenes. Recommendations to others considering the product: We have been very happy with the service and the product. What problems are you solving with the ...

Great functionality, high overhead

What do you like best? Can customize to fit needs, able to expand into business processes not typically part of Service Desk. Very flexible to grant access to different roles across enterprise. What do you dislike? Reporting is SSRS dependent, required redesign of SQL deployment to grant remote staff access to reporting. implementation and configuration requires high overhead, labor intensive and need for external expertise. Recommendations to others considering the product: ...