Ivanti Service Manager Reviews in April 2025: User Ratings, Pros & Cons

Great service

What do you like best? Really fast response, correct handling of the ticket and great service. You can tell they know there product What do you dislike? Not much really. They were just really fast, and the problem we had was being solved in a new release of Workspace manager What problems are you solving with the product? What benefits have you realized? Quick support towards our clients

Ivanti -

What do you like best? The UI and the level of detail information on the successful signon depends on the roles assigned like the Service Desk analyst/User. On both the perspective it is really good. As a User - Very less information needs to be collected. But as a Service desk analyst many mnay more fields will come up for a detailed tracking of the incidents/Service request. The more positive thing about it is , it will get integrated with the same credentials as your network Id as ...

Great Tool. A bit overwhelming

What do you like best? The customization capacities of the tool. There was a few things that our company really needed and there were not in the system. It was not too hard to create and add them to the tool. The automation part for Service Requests, is not hard to control and pretty powerful. What do you dislike? The visual design tool. I feel too constrained when trying to design the forms, I would like something more flexible (the ability to use our own CSS would be a big ...

Powerfull tool

What do you like best? Process designer - you can design process as needed, with statusses, actions reminders and so on. What do you dislike? It is hard to access other objects - ie. if user requested a set of CI's, it is hard to manage all of them in one step - change owner, status etc. What problems are you solving with the product? What benefits have you realized? Adopting tool processes to real life work.

Heat Service Desk

What do you like best? The ease of use is not taking a full time admin due the ability to use. What do you dislike? I would like to see more api intergrations. Recommendations to others considering the product: Go the online version as it is the future What problems are you solving with the product? What benefits have you realized? We use the product to track inciedents.

Ivanti Service Manager helps Service Desk

What do you like best? The best thing I like about Ivanti Service Manager is that it allows me to create and track tickets easily. It's customizable to fit our organizations needs. What do you dislike? What I dislike is not about the product itself, but rather with the frequent transitioning we as customers have to go through whenever the product is purchased by another larger company. Recommendations to others considering the product: The product can be really useful. When ...

Ivanti Service Desk is a great tool.

What do you like best? I like how easy it is to create an Incident and to see your workload. What do you dislike? I dislike that you can't upload an image in the resolution after you closing the ticket. What problems are you solving with the product? What benefits have you realized? I work in Helpdesk and we solve all kind of problems we run into in the company.

ivanti Service Manager solution

What do you like best? THis product allows for automation in any process within our organization. As we build automation solutions other areas get excited about the possibilities to help them automate. What do you dislike? Ad Hoc reporting - but this is coming out soon in a new release. What problems are you solving with the product? What benefits have you realized? Automation and workflows, unified IT solutions

Best Service Desk Software

What do you like best? We like the flexibility and variety of options that can be implemented. It can cover almost all workflows that may be needed in any organization. What do you dislike? Sometimes it may be a bit complicated to achieve a required configuration. I don't actually call this as something that I dislike but I heard this couple of times during my system implementations. Recommendations to others considering the product: If you need to automate any workflow, I ...

Good service desk tool

What do you like best? A solid service desk tool with all the capabilities you expect from a service desk tool. What do you dislike? Nothing it works as advertised. A solid way to register tickets What problems are you solving with the product? What benefits have you realized? Every business needs a service desk tool with a tool tickets would not be registered.