Ivanti Service Manager Reviews in April 2025: User Ratings, Pros & Cons

HEAT works well for us

What do you like best? Simplicity and internal workflow/notifications What do you dislike? Configuring a new ticket view is not as intuitive as I would like. Recommendations to others considering the product: Give it a try, very stable and efficient. What problems are you solving with the product? What benefits have you realized? We decided to implement a centralized Help Desk in our company and HEAT was the system we selected.

Powerful Service Desk Experience

What do you like best? Clean and simple to use. Very customizable. Automatic Service Request's are awesome! Very stable system. What do you dislike? Can be overwhelming at first. There is lots to learn, take time to adjust to the new software. Recommendations to others considering the product: Check it out ! What problems are you solving with the product? What benefits have you realized? Faster, more accurate ticket creation. Ease of use for end users, not entering ...

Pros and cons, a Hobbits tale

What do you like best? Creating forms is stupid simple. Drag and drop, easy to customize. What do you dislike? Finding anything in the admin console is a mess. Workflow creation Recommendations to others considering the product: Spend a good deal of time in first stage development. What problems are you solving with the product? What benefits have you realized? Building an ITIL Service Management solution for our IT Team. When everything is configured correctly, it ...

Good Product

What do you like best? the biggest plus is we don't need to install desktop client, like the old version required. Playing with SQL and ODBC settings is a thing of the past. The ability to access the portal from anywhere in the world is great. What do you dislike? Ivanti Support can be better. Dealing with Tier1 support and going back and forth is tiring at times. Recommendations to others considering the product: In my opinion the most difficult part is getting a ...

Overall great ticket system

What do you like best? Easy yet robust ticket system. There’s a lot of options for communication and routing tickets What do you dislike? Learning curve for more advance options. What problems are you solving with the product? What benefits have you realized? Customer facing issues

ISM - Administrator Friendly

What do you like best? The ability to customize forms and workflows easily and in a hurry if needed. Many different ways to automate and add connectors to other applications. What do you dislike? Would like to see more detailed help files. How to and suggestions on other ways to design and implement vs standard. Recommendations to others considering the product: Great tool! Easy for end users to use and easy for administrator to administer. Lot of pieces to the ISM tool ...

Simple, powerful service managment

What do you like best? Service Manager is an easy to use yet powerful tool that allows for qick customization and modification. Most of the functionality is "good-to-go" right out of the box. Modules include incidents, service requests, problem, change and knowledge. There are more but this is a great strating place for an initial launch. Customizable workflows are simple drag and drop but allow for fast and efficient automation. What do you dislike? Ivanti has 2 major releases per ...

basic but works great

What do you like best? For the user it is very easy to learn and use. For the admin it takes a lot of work up front but works great What do you dislike? the console you hve to jump to many different modules to set up 1 item What problems are you solving with the product? What benefits have you realized? Self service ticketing and IS requests for software and access.

Happy Campers using Service Manager

What do you like best? The ability of individual customized dashboards What do you dislike? Integration with other Ivanti products, Ivanti is growing so fast it is hard to keep up with all of the product changes. Recommendations to others considering the product: There is so much out of the box it is amazing What problems are you solving with the product? What benefits have you realized? the ability to have customized SLA agreements based on departmental needs, the ...

Difficult to use

What do you like best? Lots a featured if you know how to implement them What do you dislike? Crashes a lot, drops connection to you db if you switch fretwork connection What problems are you solving with the product? What benefits have you realized? Ticketing and asset management