Ivanti Service Manager Reviews in April 2025: User Ratings, Pros & Cons

Have been a happy long time customer

What do you like best? The flexibility and ease of making this an all in one management system What do you dislike? Having to redeploy constantly with new features What problems are you solving with the product? What benefits have you realized? Patching etc

Ivanti Service Manager Review

What do you like best? The ability to toggle between IT Analyst and Self Service roles in the system is very easy. What do you dislike? Not very user friendly when it comes to searching for specific tickets Recommendations to others considering the product: Look into all modules and functionality and define the role function extensively as it helps with workflows/processes. What problems are you solving with the product? What benefits have you realized? IT and ...

Ivanti Service Manager is a Large Scaleable Tool

What do you like best? I like my options to setup a service desk options with the tiles. Users find that help and visually appealing. What do you dislike? It is a large system and implementation can be difficult but Ivanti will help get you thru the initial setup. Recommendations to others considering the product: Plan plan plan what you want What problems are you solving with the product? What benefits have you realized? I am working towards learning what tools ...

Ivanti Service Manager

What do you like best? At our company we use the Ivnati Service Manager for talent (employee) sick pay/leave. Reports are simple to submit. You enter employee ID number, how many hours requested and their pay rate. A must for any employer to have, specially staffing agencies as you can enter employee sick pay by company. Once submitted you receive an email with a confirmation. Talent is then paid for requested sick day. The system also lets you know how many hours a certain employee has ...

Review of Ivanti Service Manager

What do you like best? Ease of Administration / Maintenance which allowed us to reduce the time to market significantly. What do you dislike? The Release cycles are not consistent and is often moved to different dates, which makes it difficult to plan for upgrades. Recommendations to others considering the product: Truely understand your business need/requirement before considering solutions. What problems are you solving with the product? What benefits have you ...

Invati service manager, making ticketing process easier

What do you like best? The best part of Ivanti is the focus on the improvement of their product through customer input. I feel as though the company really puts their customers first when needing changes to the software through updates and focuses on a successful deployment of their product. What do you dislike? The initial learning curve I feel to use the product for our tech team is a little difficult. It is not as easy as opening and closing a ticket. Recommendations to ...

Powerful tool, lots to cover

What do you like best? The application allows us to create and manager incidents for our service desk and report on all facets of operations. What do you dislike? Reporting is lacking. We export and complete reports in Excel. There is an extraction tool that can be purchased separately if you have an onpremise server or have a local replica Recommendations to others considering the product: There are many things to setup and there is an abundance of online help and a ...

The product is versitile.

What do you like best? The ability to use it throughout the whole organization. It is not just an IT product but can be used by all departments. What do you dislike? I dont really have anything I dislike. The product is good. Recommendations to others considering the product: The Service and Support you receive is steller What problems are you solving with the product? What benefits have you realized? Phone call deflection and avoidance.

Easy to configure

What do you like best? The whole system can be configured to look and act as we want. We don't have to changes our processes to fit the tool. We configure the tool to follow our processes. What do you dislike? The chat feature is internally focused. Works well for team communication, but I'd prefer Skype for communication with end users. What problems are you solving with the product? What benefits have you realized? Support for equipment used by many people; desktop ...

Great ISM Product

What do you like best? Ready to use with minimal configuration. What do you dislike? Steep learning curve if you want to customize. Recommendations to others considering the product: The learning curve is steep, but short. It's a very powerful product. What problems are you solving with the product? What benefits have you realized? Itil compliance, process development and improvement, unification of software.