Ivanti Service Manager Reviews in April 2025: User Ratings, Pros & Cons

One of the best ITSM tool out there

What do you like best? User friendly with comprehensive interfaces and easy administration What do you dislike? Project Management limitations. Doesn't seem to have the capability of managing and tracking long-term projects What problems are you solving with the product? What benefits have you realized? Tracking top Services and Incidents. Able to dedicate resources and justify cost on solving problems

Great scalability and automation

What do you like best? I think the best part of ISM is how mutable every object is. You can literally set up the entire system to do anything you want, infinite possibilities. Nothing is really "locked down". What do you dislike? I wish I could write scripts instead of dragging and dropping workflow objects because it takes a long time to accomplish relatively simple tasks. What problems are you solving with the product? What benefits have you realized? We are solving IT ...

Very customizable tool

What do you like best? It is very customizable and has an open sandbox environment. Anything you want to do you can do! What do you dislike? It can be very difficult to setup and requires external support to configure it exactly how you want. Recommendations to others considering the product: To have an easier out of box deployment What problems are you solving with the product? What benefits have you realized? We are consolidating teams to one platform. We can ...

How I plan My Day

What do you like best? Ease of use and the crystal report feature helpful. I love how I can organize the tickets, and the ease I can assign certain tasks to individuals. What do you dislike? It would be nice if tickets could be assigned automatically after a user submits their technical issue. If admin is out tickets back up quickly. Recommendations to others considering the product: Highly recommend Ivanti, easy to use. User friendly gui and compatible on multiple devices. ...

Ivanti Service Manager

What do you like best? Customizable, easy to use, and straightforward interface. Deployment was a breeze. What do you dislike? With all of the customization capabilities. It is easy to change attributes but it is also easy to break things too... Professional setup is recommended. Recommendations to others considering the product: xx What problems are you solving with the product? What benefits have you realized? System integration and consolidation due to growth and ...

Simple and clean service management

What do you like best? The new workspaces layout. Although it is slower, it looks much better. What do you dislike? For some reason our search feature doesn't work right. It might be how we have it configured. What problems are you solving with the product? What benefits have you realized? Software deployment and patching.

Robust Helpdesk

What do you like best? THere are a lot of features and capabilities in this system. I appreciate the flexibility. What do you dislike? You really have to immerse yourself in the learning of the software to understand it, and the tremendous flexibility is tempered with some strange rigidity in certain areas. Recommendations to others considering the product: Be prepared to spend a fair amount of time configuring and administering the product. If you already have ITIL ...

Great Customer Service

What do you like best? Ivanti stays in touch with fantastic tips and educational tools to make work easier. What do you dislike? I dislike the interface. It could be more user friendly. What problems are you solving with the product? What benefits have you realized? Our business is not like your traditional B2B. For our purposes, we've found that Ivanti makes our lives much easier in so many ways

Upgrade Experience

What do you like best? Discovering what ISM is really capable of doing and automating. What do you dislike? Support for the upgrade. Did not like that some of the Out of the box feature shown were not available based on licensing. In fact some even required a different product. Recommendations to others considering the product: Get training on using the system. Have qualified administrators. What problems are you solving with the product? What benefits have you ...

Self Service Portal used as Payroll Portal

What do you like best? I like that the tool is configurable in a very large extend (You can configure business objects, pages, views and build your own custom application) What do you dislike? The support is sometimes poor. There should be more technical support. What problems are you solving with the product? What benefits have you realized? We are build a payroll portal with Ivanti's Service Manager. The benefits are that we can include our custom web services to ...