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iSupport Software - Service Desk Software

iSupport Software Reviews in April 2025: User Ratings, Pros & Cons

Streamline IT support and customer service processes.

4.3

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iSupport Software offers custom pricing plan

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iSupport Software Reviews & Ratings

4.3

Very Good

Based on 57 ratings & 21 reviews

Rating Distribution

Excellent

(9)

Very Good

(11)

Good

(1)

Poor

(0)

Terible

(0)

Expert's Review generated by AI

iSupport Software has garnered positive feedback over the past 12 months, with users highlighting its user-friendly interface and efficient ticket management system. One standout feature is its customizable nature, allowing organizations to tailor processes and controls to their specific requirements. Users appreciate the ease of creating, tracking, and resolving ...Read more

iSupport Software pros and cons

  • Efficient ticket tracking and management system with unique ticket IDs for easy monitoring.

  • User-friendly interface with efficient filtering features for quick access to tickets.

  • Fully customizable platform for standardizing processes, controls, and dashboards.

  • Effective routing logic for tickets between departments.

  • Newcomers may find the richness of features overwhelming without adequate support.

  • Limited selection in the Marketplace for advanced apps and connectors, restricting extended functionalities.

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Showing 21-21 out of 21

KH

Keith H

01/24/14

5 out of 5

"We are a new reseller"

What do you like best about iSupport Software? Software is Flexible and easy to manage. We have been able to design the layouts to fit our business needs. What do you dislike about iSupport Software?