Streamline IT support and customer service processes.
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iSupport Software offers custom pricing plan
iSupport Software has garnered positive feedback over the past 12 months, with users highlighting its user-friendly interface and efficient ticket management system. One standout feature is its customizable nature, allowing organizations to tailor processes and controls to their specific requirements. Users appreciate the ease of creating, tracking, and resolving ...Read more
Efficient ticket tracking and management system with unique ticket IDs for easy monitoring.
User-friendly interface with efficient filtering features for quick access to tickets.
Fully customizable platform for standardizing processes, controls, and dashboards.
Effective routing logic for tickets between departments.
Newcomers may find the richness of features overwhelming without adequate support.
Limited selection in the Marketplace for advanced apps and connectors, restricting extended functionalities.
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BS
Bryan S
01/17/17
"A customizable support system that is useful once learned."
What do you like best about iSupport Software? The best thing about isupport is the ability to make custom views and filters. For instance, I have my view setup so I can see when the case was opened, the priority,, product, and the customer. I also set it up so if any case has not been updated for 5 days it will turn red notifying me that I need to update the customer.
SA
Shivam A
02/26/16
"user friendly and best interface"
What do you like best about iSupport Software? Its design inspired by Facebook , so you'll find it interesting to work. it's easy to customize and allow you to add multiple functionalities. This software support all ITIL concepts and easy to implement the ITIL rules.
AU
Anonymous User
07/22/15
"Great for customer services"
What do you like best about iSupport Software? The UI is quick and easy to learn, and it helps manage customer service emails brilliantly. I like how simple it makes responding to email and handling organization of customer incidents.
MJ
Michael J
07/20/15
"GWI Help Desk SOftware"
What do you like best about iSupport Software? The Core software works as intended for Help Desk Ticket creation and monitoring. Change Control tickets workflow has aided us in creating a better environment for processing of changes to our environment. The web based GUI makes it accessible virtually anywhere.
RD
Rosemarie D
03/26/14
"Great software !"
What do you like best about iSupport Software? The ability to customize the software modules to meet the needs of your particular environment is one of the best features.
AU
Anonymous User
03/11/14
"So far so Good ... !"
What do you like best about iSupport Software? Too early to say, but so far the SW is good and intuitive. The easy access to actual live people support is great; they iSupport people are quick and on target with assistance!
AT
Abdullah T
01/28/14
"Overall happy but would like to see improvements on existing features"
What do you like best about iSupport Software? The software serves its purpose, although it has more feautures than we utilized, it provides more flexibility for an organization. The customer support, especially the online support is what I appreciated the most. There was a desperate time we needed to get in touch with support but just with a few clicks I had someone knowledgeable and helpful work with me to alleviate the issue.
SY
Steve Y
01/27/14
"Great Service Desk Software"
What do you like best about iSupport Software? Every feature of this software can be turned on or off and usually can be customized. What this means is that organizations are able to make this product fit their business needs and processes. It also allows for organizations to gradually implement features over time to make sure that they have a successful service desk implementation.
NG
Nathan G
01/27/14
"Great Software, Great Support."
What do you like best about iSupport Software? As a software tool, it is amazingly customizable and gives us tons of control over what each department, support representative, or user can see. This is important for us because we have currently 2 separate support departments using iSupport as well as confidential and personal information that goes through the system.
JW
Jason W
01/27/14
"Very customizable"
What do you like best about iSupport Software? it's very customizable. it's very easy to use and deploy. What do you dislike about iSupport Software?
