iSupport Software Reviews in December 2024: User Ratings, Pros & Cons

"Help Desk ticket/workflow management"

What do you like best about iSupport Software? Very complete package, able to customize workflows, notifications, etc. Stable platform. What do you dislike about iSupport Software?

"Great software, but still needs work!"

What do you like best about iSupport Software? Software has a great ticket management system and asset database including scanning of equipment, pretty flexible and customizable, great technical support!

"user friendly and best interface"

What do you like best about iSupport Software? Its design inspired by Facebook , so you'll find it interesting to work. it's easy to customize and allow you to add multiple functionalities. This software support all ITIL concepts and easy to implement the ITIL rules.

"So far so Good ... !"

What do you like best about iSupport Software? Too early to say, but so far the SW is good and intuitive. The easy access to actual live people support is great; they iSupport people are quick and on target with assistance!

"Overall happy but would like to see improvements on existing features"

What do you like best about iSupport Software? The software serves its purpose, although it has more feautures than we utilized, it provides more flexibility for an organization. The customer support, especially the online support is what I appreciated the most. There was a desperate time we needed to get in touch with support but just with a few clicks I had someone knowledgeable and helpful work with me to alleviate the issue.

"Very customizable"

What do you like best about iSupport Software? it's very customizable. it's very easy to use and deploy. What do you dislike about iSupport Software?

"Excellent Service Management Tool"

What do you like best about iSupport Software? Isupport is fully customisable, it is used to standardise processes and controls. It helps us to view dashboards, metrics and KPIs

"Easy to use, intuitive software"

What do you like best about iSupport Software? We use this software in my company. It is easy to use, has a minimum learning curve, and has lots of power behind it. The ease of routing, resolving, or returning tickets with just a few clicks is a great plus for me!

"A customizable support system that is useful once learned."

What do you like best about iSupport Software? The best thing about isupport is the ability to make custom views and filters. For instance, I have my view setup so I can see when the case was opened, the priority,, product, and the customer. I also set it up so if any case has not been updated for 5 days it will turn red notifying me that I need to update the customer.

"Great for customer services"

What do you like best about iSupport Software? The UI is quick and easy to learn, and it helps manage customer service emails brilliantly. I like how simple it makes responding to email and handling organization of customer incidents.