Issuetrak Reviews in March 2025: User Ratings, Pros & Cons

IssueTrak

What do you like best? the pricing structure is fair and the software is easy to implement. What do you dislike? reporting in issuetrak is cumbersome and difficult. What business problems are you solving with the product? What benefits have you realized? keeps track of people calling in for issues and it makes sure that we work them based on nagging business rules you can create.

Implementation of Request Management System

What do you like best? Many options for configuration enabled a well-received and effective implementation of the system. Very user-friendly as we have received a 94% end-user satisfaction rating since roll-out. What do you dislike? Printing so that you get a full view of individual issues is problematic. Can do a huge dump to an Excel spreadsheet, but that is bulky and unmanageable. If I know a particular issue is going to be reviewed, I'll do a screen capture using Snagit, but that ...

Simple to use

What do you like best? It is easy to use, quick to set up and adjust to meet our needs. We like being able to create task workflows to allow different sets of tasks for differing paths to completed tasks. Support is always friendly and quick, with a vast selection of FAQs that can answer most of the common questions to situations that come up What do you dislike? It would be nice to have an ability to have issues auto assign to person filling out the issue. Reports are not as user ...

IssueTrak has helped us develop out support and focus on areas proactively to prevent reactive maint

What do you like best? Having the facility to enable users to email the helpdesk, was the biggest like for us, we used to get people emailing separate members of the team, which would cause problems for tracking the jobs. The ease of use and the dashboard overview at a glance are great. What do you dislike? The reporting could be a little better with the inclusion of graphs, but now I have my own setup it's not a big problem to get the numbers out and type them in to my spread sheet. What ...

Helpdesk Friendly

What do you like best? IssueTrak is a user friendly helpdesk tool when you are in a moderate-paced business and need access to issues. There are features that include status updates, assignments, reporting, auto generated reporting, multii-task functionality. For our company, we have a small IT Department and we are responsible for a variety of areas. The Quick Pick configuration has been great because all we have to do is select it and the basic form/information is automatically loaded ...

Great Product Excellent Support

What do you like best? Very customizeable product with different modules and pricing. Support staff is knowledgeable and eager to help and listen to suggestions and feedback. What do you dislike? Some features like software licensing and asset management could have more restriction levels of who can modify what. As is it's all or nothing add/modify/delete or read only. Can't give just modify for instance of specific fields. Software license feature allows export to excel and is tied to ...

Good product

What do you like best? We use this tool mostly for the knowledgebase and ticketing system which work great. it is extremely helpful in our professional environment. I thought the Active directory implementation was easy and seemless. Their tech support is responsive and knowledgeable which is extremely important to me. What do you dislike? The reports are a little tricky. I also don't use the asset tracking as much as I would like to, possibly because I haven't spent enough time figuring ...

A scalable fluid application that comes with a great price and is simple to set up and configure.

What do you like best? We have been utilizing Issuetrak for over years now. Our initial reason for purchase was so that we could utilize it as an issue/bug tracking database for our application development team. We then expanded it into our Helpdesk system and now we serve over 1000 users, across multiple locations, averaging about 3000 tickets a month. Issuetrak is a scalable product that can grow with your company and is flexible in design that it can meet the various needs of an ...

Issuetrak is the Life Blood or our Company

What do you like best? We are an IT Solutions and Support Provider with approximately 100 customers. Since we implemented Issuetrak our customer service has increased do the ability for our customers to self service themselves. We have implemented a comprehensive Issue Tracking and Escalation. Knowledge Base and Inventory for all of our customers. What do you dislike? Better Mobile App and the ability to handle Support Contracts in a more flexible manner. Recommendations to others ...