Issuetrak Reviews in March 2025: User Ratings, Pros & Cons

Full featured issue tracking system

What do you like best? Simple to use and maintain, and it is very flexible. Not a lot of work to maintain or upgrade the software. A lot of flexibility, as well as a good training site that offers good ideas on usage of the site for different applications. What do you dislike? I don't think that the mobile version is that great. I'd love to see a true iOS/Android interface to deal with the system that actually takes advantage of touch and not just a minimalist web version. Also would love ...

Issue Trak for Merchant Processing

What do you like best? It allowed us to keep in contact with merchants and customers, tracking the issues from start to finish What do you dislike? There was a bit of time used upon starting the program, we had to employ some part time data entry team in the beginning of the process Recommendations to others considering the product Be sure to add all issues and track all aspects of the business What business problems are you solving with the product? What benefits have you realized? ...

IssueTrak has really helped streamline, track and document our customer calls

What do you like best? Quick call setup, easy tracking and notification, quickly assign tasks that need to be addressed What do you dislike? some of the search and reporting features seem "out dated" What business problems are you solving with the product? What benefits have you realized? We have large volume of customer support calls that may need multiple people within the organization to address. IssueTrak not only increased productivity but ensured that all customer's issues were ...

IssueTrak is a solid support management tool.

What do you like best? IssueTrak allows us to manage our support requests along with managing and tracking our assets. One key area where IssueTrak has helped us is to monitor when equipment needs to be replaced. It also helps to share information across the helpdesk users. What do you dislike? The GUI is a little dated compared to other products and it would be nice to see some additional mobile features. Recommendations to others considering the product Look past the user interface and ...

IssueTrak is great!

What do you like best? The Support Team! These folks have it going on. I mean they get the job done with speed, professionalism, they are courteous and make you feel right at ease! I cannot say enough! What do you dislike? I haven't ran into anything and we've been with IssueTrak for well over 3 years now. Recommendations to others considering the product You have nothing to lose and everything to gain from going with IssueTrak. I looked for MONTHS trying this and that before finding ...

IssueTrak Software

What do you like best? Flexibility to use the features you need. Pricing scales to the needs of the organization. Perfect for tracking issues as well as project management capabilities. Does not require everyone connected to issues to be a paid user of the system. What do you dislike? Takes awhile to set the system generated emails with the end users but that happens when you have the flexibility that the system offers. Recommendations to others considering the product It is an awesome ...

User-friendly help desk solution for any-sized business

What do you like best? The automated inventory of computers. Web-based interface that works great on mobile devices in the field. The custom reporting for end of year inventory is critical. What do you dislike? We wish there was a way to search for printers and inventory the automatically. Recommendations to others considering the product Support is excellent and available after hours. What business problems are you solving with the product? What benefits have you realized? Our help ...

IssueTrak at ERC

What do you like best? We like how easy IssueTrak is to use and configure. WIth very little learning curve, we were able to set up the system to work for our business. The users love it as well, as the input is fast and easy. They have to crank out hundreds of tickets a day, and I can't see it getting any more efficient than IssueTrak. What do you dislike? Honestly, I don't have any issues worth noting. If anything has every come up, the support staff has always been nothing but helpful. ...

Reliable, cost effective and meets our needs.

What do you like best? Email capabilities, ties to Active Directory and web login. What do you dislike? Reports can be difficult to produce without much SQL knowledge. Recommendations to others considering the product Reports can be difficult to run without SQL knowledge. Canned reports are good for analysis, but cannot be exported. Works with Google Apps for Education without issue. What business problems are you solving with the product? What benefits have you realized? Public ...

Good Web Based Software...

What do you like best? Being able to customize using your own company logo on the main start up screen. What do you dislike? Every website that i go into has some kind of a ticker-tracker of how many has logged in to the site. IssueTrak does has this option or not available at all. Recommendations to others considering the product n/a What business problems are you solving with the product? What benefits have you realized? Medical and equipment issues. Customer can log in using their ...