Issuetrak Reviews in March 2025: User Ratings, Pros & Cons

Easy to use.

What do you like best? Ease of use. Flexibility. User experience. User of User-defined fields. What do you dislike? Nothing too much. We pretty much like the product as we are using it now. Recommendations to others considering the product None that I can think of. What business problems are you solving with the product? What benefits have you realized? Day-to-day issues regarding Oracle and Networking problems.

Used it briefly for UCP of Birmingha, IT support

What do you like best? Ease of use and integration with Active Directory What do you dislike? Not enough email alerting and closed loop correspondence with end user. What business problems are you solving with the product? What benefits have you realized? IT and building maintenance

Very flexible for various workflow tracking.

What do you like best? At its core it is meant for Help Desk, but with good configuration can be used to track internal work flows. What do you dislike? The permissions per user and group are not as detailed as needed at times. What business problems are you solving with the product? What benefits have you realized? I have used IssueTrak for the general Help Desk solution, but also for tracking business workflows such as on boarding, recruitment, accounting processes and more.

hosted user (for 10+ years), 300+ user accounts. one instance -

What do you like best? fit for purpose - Simple vs overly complex Semi intuitive Highly scalable (regarding user volume What do you dislike? user display names vs user IDs Group ID vs Group Names ** both are problems when performing searches and building reports. Messaging is per instance - ideally messaging (outbound eMail notices would be per inbound eMail address not per instance. Difficult to implement SLA funcationality Recommendations to others considering the ...

Issue Trak is amazing

What do you like best? Email to ticket, organizing the trouble tickets, next action ticket to individuals and reporting. Setup was simple and effective to managing my IT Department and Lock Desk at this Mortgage company. What do you dislike? I don't like to having to purchase a license for each individual I want to have the ability to pass on tickets to others as this reduces the effectiveness of getting the tickets in front of the proper person in a timely basis. Most important issue ...

Issuetrak HelpDesk

What do you like best? The ability to store existing users and be able to search for them. Also the ability to categorize the different jobs that are sent in. I like that we are able to directly communicate with customers compared to our previous desk where we simply logged our communications, whether through emails or calls. What do you dislike? The very limited formatting of messages is inconvenient for the nature of my work. It would be nice to be able to use tables and graphics ...

In the process of rolling out a new application using Issuetrak. Some things like developing screen

What do you like best? Product is easy to use after a basic understanding is provided with setting up Organizational Structure. As stated earlier, developing screens is relatively easy. Don't need to rely on a technology resources. What do you dislike? Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the ...

Great product that is simple and efficient

What do you like best? Fast response, intuitive interface makes it easy to use What do you dislike? Customization can be limited, but we haven't had too many problems with this. Recommendations to others considering the product great product, reasonable price, good support. What business problems are you solving with the product? What benefits have you realized? Tracking issues and running reports on RCA.

Good Experience

What do you like best? ability and ease of tracking cases for internal purposes What do you dislike? not linked to salesforce would like to have integration What business problems are you solving with the product? What benefits have you realized? cases closing faster

IssueTrak is an excellent product.

What do you like best? IssueTrak is a consolidated system that allows us to track all of our user's help tickets in one location. The fact that it links to our email system and Active Directory make it very seamless for our end users. What do you dislike? Can't really think of anything that we dislike Recommendations to others considering the product Does what it says very simply and elegantly. What business problems are you solving with the product? What benefits have you realized? ...