Issuetrak Reviews in March 2025: User Ratings, Pros & Cons

Simply useful

What do you like best? It is simple and web-based. Has clean look, and easy to maneuver. Able to keep up with fast paced environment. What do you dislike? Would like more custom reporting for turn around time and more options for the dashboard - so that it is more easy on the eyes.. Recommendations to others considering the product Its a great simple tool, but dont expect customizations, or custom reporting. What business problems are you solving with the product? What benefits have you ...

Exemplary!

What do you like best? The product is robust yet intuitive. The feature set covers almost anything one could need out of a tracking product and the optional modules cover ancillary needs in exceptional fashion. The support staff is exemplary and clearly demonstrate an intimate knowledge of the product. What do you dislike? Initial setup can be a bit esoteric. Staging the product may require getting acclimated to certain terms and language exclusive to the product. Also, different facets ...

IssueTrak review

What do you like best? The easy of setup and use was the best. It was easy to setup and deploy to the help desk and upgrades are very straight forward. I also would like to comment on their tech support because they are very quick and helpful when we did come across a problem. What do you dislike? This is a pretty clear and consise tool so it met all of you needs. I guess the GUI could be a little better but other than the that, it is a solid product. What business problems are you ...

I am product owner of the application for my organization

What do you like best? It has a very simple interface and easy to learn on your own. You could setup task management very quickly What do you dislike? It's integration layer is very old school and needs to be improved. also its capabilities to parse emails What business problems are you solving with the product? What benefits have you realized? We are using Issuetrak to manage internal IT helpdesk tickets.

So far, so good

What do you like best? Ease of use, intuitive interface, very helpful support What do you dislike? Since we're in the implementation phase, nothing yet. Recommendations to others considering the product If you're looking for a simple case tracking application, this will do the trick! What business problems are you solving with the product? What benefits have you realized? We need a way for employees to quickly submit cases

Simplistic yet very functional Help Desk Software!

What do you like best? Their REST based API allows our team to utilize our own software's interface to create tickets directly inside of IssueTrak. Alternatively, users can also email in their tickets in case they cannot reach the software. The best part about this is that we can have their user information tied to the ticket, meaning we do not have to dig and hope that we can tell *who* submitted the ticket! What do you dislike? The only thing I would like to see less of is new windows. ...

Some critical processes need to be addressed. With that said, Issuetrak has lots of potential!

What do you like best? The overall UI is professional looking, without being BORING. Declaring "rules" allows us (the users to control the outcome of major processes of a helpdesk system. What do you dislike? Character limitations of any sort; the content rich editor is way too elementary. Recommendations to others considering the product Non web based helpdesk systems have a lot of room for customization, security control, etc.--keep in mind that this type of system requires extensive ...

Issuetrak

What do you like best? It tracks the issues very nicely. I am able to stay organized time wise with my entries. What do you dislike? Nothing, no complaints about this product at all. What business problems are you solving with the product? What benefits have you realized? Helps keep us better organized

Issue Trak Review

What do you like best? It can be a omprehensive solution ticketing system. It uses a external mailbox of the customer which allows the customer to control who will receive ticketing notification. This also allows versatility in managing the ticketing system. What do you dislike? Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis. What business problems are you solving with the product? What benefits ...

The power of Issuetrak

What do you like best? Issuetrak is a highly versatile tool that we have been able to adapt to many paper processes in our company They have done a wonderful job at re-vamping based upon customer input, and continue to craft a better product. Support and service is out of this world. What do you dislike? Limited flexibility in a few ares, but these are being worked on. What business problems are you solving with the product? What benefits have you realized? Reduction of paper ...