Issuetrak Reviews in March 2025: User Ratings, Pros & Cons

Amazing software

PROS & CONS What are the best aspects of this product? The features I like are reporting, next action ticket to individuals, organizing the tickets, and email to ticket. The app is easy to set up and helps me effectively manage my Lock Desk and IT unit. What aspects are problematic or could work better? There are few drawbacks. First, I need to by a license for each user. Then, I am unable to transfer tickets to others which prevents me from assigning tickets to the right agent in a ...

A Decent Tool for Escalations

What do you like best? I work in a call center, and I like the way it categorizes the different issues when you have an escalation that can't be handled during the initial phone call with the customer. At least at my company, there's a category for pretty much every problem you can think of. I will say that it is better categorized than other tools I've used here. And I'm sure that helps get the issues directed to the correct departments better too. (I've only used it to escalate. I've ...

Satisfied

What do you like best? The custom reporting capabilities. Our organization can pull or automate reports per client. What do you dislike? User interface could use an update. It is simple but it looks a bit dated. Recommendations to others considering the product Works great for a call center environment What business problems are you solving with the product? What benefits have you realized? Tracking customer issues, compliments, and savings

IssueTrak for incident management

What do you like best? Was inexpensive and very easy to setup and use. Straight forward displays and easy to tailor with user defined fields. Easy to create the format for "ticket". I like the Quick Picks, which are like ticket templates, thus making it easy for the helpdesk to to choose the right one and have a number of items pre-filled. Simple Knowledge base is also easy to use and append files to. We were able to configure SLAs and metrics in it. What do you dislike? Does not support ...

Issuetrak

What do you like best? That we can submit information to other departments/people for review What do you dislike? On occasion the site with close out or error when trying to submit the tickets What business problems are you solving with the product? What benefits have you realized? Being able to provide useful information to customers as well as employees

Issuetrak

What do you like best? I can sort by multiple options within different tabs and I can see easily who the feedback is assigned to and who created the ticket What do you dislike? Sometimes there's to many tabs for one form to fill out What business problems are you solving with the product? What benefits have you realized? Feedback to employees where they can acknowledge

Review of IssueTrak

What do you like best? I like you are able to track tickets and get information to other departments we don't have phone contact with for our customers. I work in tech support for Charter communications and it makes it much easier to assist customers and get information quickly What do you dislike? It often times doesn't pre populate where it has to be routed to, and all the different areas and division we work with makes it incredibly difficult to get it correctly routed. It could also ...

Issuetrak

What do you like best? The ability to integrate this application with insisting software is quite good. This makes the software useful when you already have existing processes. What do you dislike? The initial process of setting up is probably the only issue I saw any bugs during the configuration process. What business problems are you solving with the product? What benefits have you realized? I only worked with the program when I was in the ecommerce ticketing world in which we were ...

Useful

What do you like best? The fact that I do not have to have continuous updates for the app What do you dislike? The interface is sometimes difficult to use. Recommendations to others considering the product na What business problems are you solving with the product? What benefits have you realized? Support for clients

Problems solved easily

What do you like best? The ease of which tickets can be resolved and also monitored for progress. This helps in the case of miscommunication or system glitches. What do you dislike? I would hope that the number of tickets that can be tracked at one time will increase. What business problems are you solving with the product? What benefits have you realized? Anywhere from equipment functioning to technical input of software. The benefits of this program is that it can be applied to a ...