Issuetrak

IssueTrak’s Help Desk software has been a great benefit to our organization.

What do you like best? The Reports section is highly utilized and cherished for it provides us with Summery Reports and a Report Writer for our own Queries. What do you dislike? We have had a few hiccups with the email notifications not sending. Recommendations to others considering the product It is highly customizable and allows us to be more efficient in tracking issues with our end users. Excellent product with excellent support staff!!! What business problems are you solving with ...

Amazing software

PROS & CONS What are the best aspects of this product? The features I like are reporting, next action ticket to individuals, organizing the tickets, and email to ticket. The app is easy to set up and helps me effectively manage my Lock Desk and IT unit. What aspects are problematic or could work better? There are few drawbacks. First, I need to by a license for each user. Then, I am unable to transfer tickets to others which prevents me from assigning tickets to the right agent in a ...