Issuetrak Reviews in March 2025: User Ratings, Pros & Cons

Simple yet packed with features

PROS & CONS What are the best aspects of this product? Issuetrak’s REST based API helps us to use our own app’s interface to create tickets inside Issuetrak. Users also have the option of emailing their tickets if they are not able to access the software. The user information is linked to the ticket which means we do not have to do extra research on who submitted the request. What aspects are problematic or could work better? The only grouse I have is that the software opens new windows ...

The customer support is outstanding

PROS & CONS What are the best aspects of this product? The support team is great and the agents are fast, professional, and courteous. They make me feel at ease and resolve all issues efficiently. What aspects are problematic or could work better? I have been using Issuetrak for more than three years, but have not found any noticeable drawbacks. What specific problems in your company were solved by this product? Our clients need a software they can use to inform us about any problems ...

Robust yet intuitive app

PROS & CONS What are the best aspects of this product? The app is powerful yet intuitive. It offers a comprehensive set of tracking features as well as optional modules that cover ancillary requirements. The customer support is excellent and the agents have sound knowledge about the product. What aspects are problematic or could work better? Issuetrak can be difficult to set up. You need to learn about certain terms and language of the product to stage it effectively. Plus, different ...

Easy to upgrade and maintain the software

PROS & CONS What are the best aspects of this product? Issuetrak is a flexible app that is easy to maintain, use, and upgrade. The software is flexible and the useful training site offers valuable ideas on how to use the site for different systems. What aspects are problematic or could work better? The mobile version could be improved. Right now the vendor offers a minimalist web version and the iOS/Android interface lacks the ability to take advantage of touch. I would also like to be ...

Flexible application

PROS & CONS What are the best aspects of this product? Issuetrak offers me the flexibility to use the features I need. The pricing is scalable and product is ideal for project management and to track issues. You don’t need to be a paid user to connect to issues. What aspects are problematic or could work better? It takes some time to set up the system-generated emails for the end users, but this is to be expected given the flexibility of the software. What specific problems in your ...

Highly scalable software

PROS & CONS What are the best aspects of this product? I would like to point out the following as top features and benefits: The app is fit for our purposes. It is simple to use, semi-intuitive, and highly scalable with regards to user volume. What aspects are problematic or could work better? The following drawbacks could be improved: Issuetrak shows user display IDs and group IDs instead of user names and group names. Both these pose problems when creating reports and performing ...

Issuetrak is a versatile tool

PROS & CONS What are the best aspects of this product? Issuetrak is a versatile app that we have used to adapt to our firm’s paper processes. The vendor heeds customer input and constantly improves the product to make it better. The customer support is top class. What aspects are problematic or could work better? A few features have limited flexibility, but the vendor is working to improve these areas. What specific problems in your company were solved by this product? We use ...

Issuetrak services

What do you like best? This software manages issues that need to be tracked and kept up with flawlessly What do you dislike? It requires a lot time time to create new issues Recommendations to others considering the product This will help you keep track of service related issues, call-in and requests with ease. What business problems are you solving with the product? What benefits have you realized? It allows me to communicate swiftly and professionally with clients and provide good ...

Offers many excellent features

PROS & CONS What are the best aspects of this product? I like the following features: The ability to store users and search for them and the ability to categorize the various jobs we receive. Plus, Issuetrak helps us to communicate directly with our customers which is an improvement over the previous help desk we used which allowed us to only log our communications through calls and emails. What aspects are problematic or could work better? There are a few limitations I would like to ...

IssueTrak’s Help Desk software has been a great benefit to our organization.

What do you like best? The Reports section is highly utilized and cherished for it provides us with Summery Reports and a Report Writer for our own Queries. What do you dislike? We have had a few hiccups with the email notifications not sending. Recommendations to others considering the product It is highly customizable and allows us to be more efficient in tracking issues with our end users. Excellent product with excellent support staff!!! What business problems are you solving with ...