8.9
Spot Score
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IRIS CRM stands out as a versatile and comprehensive solution tailored for the payments industry, earning high praise from users for its functionality, user-friendly interface, and robust set of features. Its ability to centralize workflows—ranging from lead management and reporting to onboarding and residual calculations—makes it an invaluable tool for ISOs and ...Read more
Exceptional customer service with knowledgeable and responsive support staff, ensuring quick resolutions.
User-friendly and intuitive interface, making it easy to navigate and use, especially for new users.
Comprehensive features like lead management, ticketing, residuals reporting, and VoIP integration, streamlining workflows for ISOs and sales teams.
Highly customizable, allowing users to tailor workflows, fields, and reports to meet specific business needs.
Some users find the system's layout (especially in earlier versions) cramped, with information packed too closely together.
Steep learning curve for new users due to the abundance of features and functionalities.
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Showing 61-70 out of 93
AU
Anonymous User
05/18/21
"IRIS For sales marketing"
What do you like best about IRIS CRM? 1. ERR pricing is one of the best and can be shared and collaborated with teams and can be edited within Teams. 2. The tracking of growth and profit and average mean time calculations on portfolios are very accurate and can be adopted very well
AU
Anonymous User
04/29/21
"Great partner, service, and solution"
What do you like best about IRIS CRM? Responsive, helpful service, and constant iterative enhancements. Their support team is prompt and eager to help, their engineering team releases a steady stream of new features, and their product team prioritizes feature development based on actually listening to their customers.
AL
Ashley L
04/27/21
"IRIS is solving problems and creating efficiency"
What do you like best about IRIS CRM? The best part of IRIS is its integration capability. Being able to integrate with an e-sign software and processors, in addition to integrating with the processors for residual data, has made considerable improvements to our organization. IRIS can grow with us. We've used a few different CRM's, including Salesforce, and IRIS is by far the best for our payment processing sales office.
SG
Stefan G
04/21/21
"One of the best customer support teams I encountered"
What do you like best about IRIS CRM? The team is always extremely helpful and very professional. Big thanks to Mr. Luis Feliz for helping me with the integration
NB
Nicole B
04/15/21
"So Easy and Versatile"
What do you like best about IRIS CRM? Luis and his support team are ALWAYS so helpful and great to work with! I love the reporting features. I manage the customer service dept and LIVE at the help desk :)
CH
Channelle H
04/15/21
"10 out of 10"
What do you like best about IRIS CRM? Gold Card Services Loves IRIS because it is user friendy, industry specific, and the customer support is great. We like it for lead management and constant contact with agents. I think my boss likes best that he can manage the residuals.
NB
Nicole B
04/15/21
"So Easy and Versatile"
What do you like best about IRIS CRM? Luis and his support team are ALWAYS so helpful and great to work with! I love the reporting features. I manage the customer service dept and LIVE at the help desk :)
AU
Anonymous User
04/15/21
"Fantastic CRM and excellent support team"
What do you like best about IRIS CRM? Iris makes it easy to automate our recurring processes & data entry, generate templates for communication, helps with time management, organization, and they are always making improvements based on our feedback & from other users. Any time we run into a problem the support team is responsive and helpful, whether by email or through their quick chat service available any time you are logged in.
CH
Channelle H
04/15/21
"10 out of 10"
What do you like best about IRIS CRM? Gold Card Services Loves IRIS because it is user friendy, industry specific, and the customer support is great. We like it for lead management and constant contact with agents. I think my boss likes best that he can manage the residuals.
KO
Kristin O
03/08/21
"Would highly recommend IRIS"
What do you like best about IRIS CRM? The helpdesk team is responsive and helpful. I also like the one on one calls that you can request so that IRIS works well for the situations that you need it for.
