8.9
Spot Score
Streamline your CRM and supercharge your productivity.
Add to compare
IRIS CRM stands out as a versatile and comprehensive solution tailored for the payments industry, earning high praise from users for its functionality, user-friendly interface, and robust set of features. Its ability to centralize workflows—ranging from lead management and reporting to onboarding and residual calculations—makes it an invaluable tool for ISOs and ...Read more
Exceptional customer service with knowledgeable and responsive support staff, ensuring quick resolutions.
User-friendly and intuitive interface, making it easy to navigate and use, especially for new users.
Comprehensive features like lead management, ticketing, residuals reporting, and VoIP integration, streamlining workflows for ISOs and sales teams.
Highly customizable, allowing users to tailor workflows, fields, and reports to meet specific business needs.
Some users find the system's layout (especially in earlier versions) cramped, with information packed too closely together.
Steep learning curve for new users due to the abundance of features and functionalities.
Log in Required to View Reviews
Filter results
Sort by :
Showing 21-30 out of 93
HK
Hannah K
05/11/23
"Easy to Use"
What do you like best about IRIS CRM? Iris CRM helps with organization and streamlines managing customers. What do you dislike about IRIS CRM?
SV
Shane V
05/11/23
"I'm a daily user of IRIS and hope it stays that way"
What do you like best about IRIS CRM? IRIS is fairly intuitive and makes boarding merchants easier. Additionally, having templates for pricing, emails, etc saves me time. I like that it is user-friendly for our merchants as well. We rarely have to walk them through anything. They receive their credentials and are off to the races.
FL
frank l
05/11/23
"Review"
What do you like best about IRIS CRM? Have a lot of features, also have direct integration with the processors What do you dislike about IRIS CRM?
RP
Rebekah P
05/11/23
"Love the support center."
What do you like best about IRIS CRM? I love that the CRM has live updates for all users to see and that we can allow different users to have many different rights. The support staff are very friendly and helpful with all the questions I have.
AU
Anonymous User
05/11/23
"IRIS = Easy To Use"
What do you like best about IRIS CRM? The most helpful tool on the IRIS CRM is getting notifications when a ticket is opened up, and it helps keep tasks in check. From my experience, IRIS is one of the best CRMs you can use!
MC
Michael C
05/11/23
"My experience with Iris has been great"
What do you like best about IRIS CRM? I like that I am able to download a variety of reports and track everything from volume by card type to the number of transactions as well. I have not had any experience with competitors.
FL
frank l
05/11/23
"Review"
What do you like best about IRIS CRM? Have a lot of features, also have direct integration with the processors What do you dislike about IRIS CRM?
NP
Natasha P
05/11/23
"We love IRIS!"
What do you like best about IRIS CRM? the only CRM that works for our payments industry What do you dislike about IRIS CRM?
BK
Bob K
05/11/23
"Its great having our reporting centralized in one place!"
What do you like best about IRIS CRM? As an Administrator, I am pleased to be able to control user permissions and as we discover more about merchant facing, getting more and more comfortable. The IRIS support chat is a lifesaver and everyone is so knowledgeable.
AU
Anonymous User
05/11/23
"Easy to use and very customizable"
What do you like best about IRIS CRM? I like that i can create and make it cutom to my needs with instant help from their support team. What do you dislike about IRIS CRM?
