Invoca Reviews in April 2025: User Ratings, Pros & Cons

Powerful call tracking and routing tool for boosting an enterprise

PROS & CONS What are the best aspects of this product? Invoca lets us conduct real-time and highly detailed analytics over our marketing efforts efficiently. That’s with the help of its unique but robust call tracking system. This is enabling us to make instant decisions regarding some modifications over performance as well as respond to data from such performance. It is helpful for implementing the best campaign improvements among others too. Moreover, we have significantly bolstered ...

Invoca Solves So Many Measurement Issues!

What do you like best? Invoca makes it super easy to track phone calls driven by digital marketing efforts. You can create specific phone numbers to track static mediums and even can create dynamic numbers that change based on UTM parameters. What do you dislike? I wish Invoca's reporting was a little more in-depth. You can get all basic metrics fairly easily, but I find myself exporting the raw data into excel and further manipulating it there. Also, I wish it had cleaner ...

Efficient for tracking offline calls in campaigns

PROS & CONS What are the best aspects of this product? Invoca has fantastic customization features because it allows us easily modify the platform depending on our specific needs. This makes it perfect for accommodating clients that have different needs and preferences. Invoca is also very powerful because it is efficient in covering all data we handle, no matter how large the information is. It's no question why we trust Invoca throughout the years of using it. What aspects are ...

Good so far - not very customizable

What do you like best? Invoca is a user friendly platform where we can track the calls originating from our website, and the original phone number (source) that the call came from. I also like that we can set up specific campaigns, and have each campaign be a little different. What do you dislike? Invoca doesn't provide a full in-depth analysis, so it can be tricky to find opportunities for optimization within the campaigns. What problems are you solving with the product? What ...

Best Call Attribution Software I've Used to Date

What do you like best? The reporting and segmentation is an easy lift. You can customize to your organizations unique needs. What do you dislike? Wishlist - Add numbers to call graph charts so you don't need to hover over each day What problems are you solving with the product? What benefits have you realized? We've been able to better attribute our paid media channels to direct sales from our call centers. This is huge!

Great Experience

What do you like best? All relevant content in the presentations. I also enjoyed the happy hour wine tasting that was hosted by Invoca to further engage customers. What do you dislike? More breakout sessions throughout the day covering more topics would be a great way to bring in more people to engage with Invoca. What problems are you solving with the product? What benefits have you realized? We are getting better/more data on calls.

Just getting started with Invoca

What do you like best? The ability to follow the customer journey so thoroughly, in a way we never have before gives us invaluable insight and will definitely help control unnecessary marketing costs. What do you dislike? There is alot to learn to be able to effectively utilize the tools, but the tutorials are very helpful What problems are you solving with the product? What benefits have you realized? We are able to better analyze how effective our campaigns are even if ...

Incredible Addition To Our Marketing Technology Stack

What do you like best? I love the ability to pass offline events into Invoca so we can optimize our marketing based on response. The number of integration tools is fantastic and has drastically improved our marketing efficiencies. What do you dislike? Reporting dashboard could be improved in regards to the visualizations, but they give you the ability to export any data you want to see in CSV format. From there, you can put it in Tableau, GSD or your favorite data visualizatoin ...

One of the best data processing platforms out there!

What do you like best? Invoca is a very user friendly platform and a great tool when it comes to integrating and processing data . Everything from call recordings to big data, this application has it all! On top of that they have one of the mos satisfying customer service experiences you will find out the market, their support portal is by far one of the most personalized and well thought CS platforms you will find out there. What do you dislike? There's not much to dislike about ...

Everything I want to see at my fingertips

What do you like best? I can easily see, organize, and report on all the data I need. What do you dislike? I would like the call logs to be tied to customer records. What problems are you solving with the product? What benefits have you realized? Improving customer service through training and increasing customer loyalty through insights.