Invoca Reviews in April 2025: User Ratings, Pros & Cons

"Invoca Review"

What do you like best about Invoca? Invoca is great because it allows for a true omni-channel tracking experience. Connecting call data to onsite data. It allows us to not just track and connect the customer data across channels, but also improve the customer experience by sending oneline data to sales agents that can allow them to provide a personalized phone call experience based on online behaviors.

"A platform that actually gives valuable insights"

What do you like best about Invoca? The platform is easy to use and understand. The client success team is terrific. I was impressed by the training and onboarding process as well, which was thorough and well-structured. The Invoca team takes the time to ensure their clients understand the platform and all its power.

"Easy to use, good insights, helpful team"

What do you like best about Invoca? The dashboards and tools are easy to use, and many team members are very helpful there. What do you dislike about Invoca?

"Invoca Review"

What do you like best about Invoca? Invoca helps me as a Quality Assurance Specialist to help improve my rep's performances. I am able to adjust signals to be able to view different things that are commonly being heard on calls and I am also able to use the scoring for incentives. This also helps that the reps are more trusting of the scores that Invoca produces. It is also very user-friendly.

"Wireless Business Review"

What do you like best about Invoca? I like the power the platform provides by filling a knowledge gap between the online customer experience and call center touchpoint. I also like the Invoca team members that support my line of business.

"Best Way to Train!"

What do you like best about Invoca? With the recording, we can go back and listen to the calls. We sit down and talk about what we did right and what needs improvement. As our business grows, it also allows us to think about how we can be more inviting to attract each caller in our doors. It also allows each of our team members to listen to how they sound on the phone. It gives them perspective if they sounded rushed, were they polite, courteous, and helps them make corrections based on our ...

"Seamless integration, invaluable insights"

What do you like best about Invoca? Being able to understand the conversations happening when users call us from our advertisements. What do you dislike about Invoca?

"Very satisfying experience, much obliged for the opportunity to work with a new system of memes"

What do you like best about Invoca? The way you grade the calls effortlessly What do you dislike about Invoca?

"Invoca has helped me as a manager to figure out where my reps can improve."

What do you like best about Invoca? What I like best about Invoca is the how I can filter calls by certain signals. What do you dislike about Invoca?

"Invoca has been great."

What do you like best about Invoca? The ability to search calls and know which reps are doing well. What do you dislike about Invoca?