Invoca

Invoca has been Awesome

What do you like best? The insight into our Online to Offline channels attribution as well as how the product is always evolving and introducing new integrations that improve the capabilities. What do you dislike? There really isn't much I dislike about it. I guess the fact that internally our company has been unable to get call recordings legally approved. It's tough to miss out on that and all of the additional things we would be able to do if that were enabled. Recommendations ...

Superior Product

What do you like best? I love that you can get the recordings of calls on the arrival side, before one of our agents answers the phone and it becomes a handle. What do you dislike? It can be difficult to navigate. Once you get the hang of using it, it's great! Recommendations to others considering the product: I'd highly recommend others try Invoca and see how it benefits your company, like it has continued to benefit our company. You won't be disappointed! What problems are ...