InvGate Service Desk Reviews in April 2025: User Ratings, Pros & Cons

Great look and feel app

PROS & CONS What are the best aspects of this product? its very easy to use, the knowledgebase is superb as well as the interfac with ad What aspects are problematic or could work better? sometimes is difficult to creat authomatics circuits What features/services would you like to see in future versions of this product? i will like to use it with a cell phone What specific problems in your company were solved by this product? the internal communications of requests Are you a current user of ...

Great product

PROS & CONS What are the best aspects of this product? I think that one of the best aspects is the friendly look & feel that makes a simple app to use What aspects are problematic or could work better? Sometimes it becomes complex to generate automatic circuits where they involve different departments or hierarchical levels What features/services would you like to see in future versions of this product? Should improve an small analisys to avoid similar cases in the same time What specific ...

Great product, our users love the ease of use!

PROS & CONS What are the best aspects of this product? The ease of use for our users. Tickets are automatically created by emails. Saves my techs a ton of time from creating the tickets. What aspects are problematic or could work better? It used to remove the workstations after marked unreachable. I was able to change that option with the help of the Invgate support team. What features/services would you like to see in future versions of this product? Perhaps more reports around the ...

Excellent tool for IT and for other departments (Not necessarily IT)

PROS & CONS What are the best aspects of this product? It is an excellent tool to manage the IT help desk, based on ITIL and a very friendly interface for the administrator and end users. The tool also allows the implementation of other business processes (not necessarily IT), which makes it a very complete tool. What aspects are problematic or could work better? As of today we have not presented any problem. The tool is very stable and the support is effective. What features/services ...

It is a good product to centralize claims of our users.

PROS & CONS What are the best aspects of this product? to be able to gain time and centralize claims by avoiding telephone calls. What aspects are problematic or could work better? The general reports are not very friendly What features/services would you like to see in future versions of this product? Better daily automatic reports, with modern graphical interfaces. What specific problems in your company were solved by this product? Accumulation of user complaints and greatly reduce calls ...

-New graphical interface is amazing, innovative and very easy to use

PROS & CONS What are the best aspects of this product? -New graphical interface is amazing, innovative and very easy to use -It’s simple to use, very user-friendly. -It allows you to obtain reports in real time. -Customized queues to organize work. -You can open tickets via email. -Automation of repetitive tasks, so it reduces workloads. What aspects are problematic or could work better? I do not have big problems with the software What features/services would you like to see in future ...

This the best cloud software based for Servicedesk

PROS & CONS What are the best aspects of this product? After evaluating several solutions from the market, we made the decision to use Invgate Servicedesk since in addition to being aligned with ITIL, it allows the implementation of a service table in a quick and friendly way, the reports are quite detailed and the best is the gamification. What aspects are problematic or could work better? No Android/IOS App mobile available What features/services would you like to see in future versions ...

Its tool that facilitates IT tasks and improves communication with the user

PROS & CONS What are the best aspects of this product? The dashboard allows you to easily see the situation of the daily operation The KB helps users reducing unnecessary claims What aspects are problematic or could work better? I think that the setup of multiproperty is complex... What features/services would you like to see in future versions of this product? Android / iOS application What specific problems in your company were solved by this product? We have improve response times Are ...

Organize the work and give us greater control of the solutions.

PROS & CONS What are the best aspects of this product? It allows us to keep our customers' claims more organized, and classify them for claims that are often repeated. Optimize our working time. What aspects are problematic or could work better? We could not find an automatic report by mail with the detailed summary of all the work separated by admin users. What features/services would you like to see in future versions of this product? Daily work reports by automatic company administrator ...

We implemented Service Desk on 02/01/2019, Strongly recommended

PROS & CONS What are the best aspects of this product? The support of the Invgate team and its partners during the project was excellent. The hardware requirements are minimal, the performance in the testing has been fantastic, as has the migration process. Innovative functionality with social network format, totally intuitive. The support is constantly taking suggestions for improvements and working on them. What aspects are problematic or could work better? The reports could be improved, ...