InvGate Service Desk Reviews in January 2025: User Ratings, Pros & Cons

An indispensable tool to organise our department

PROS & CONS What are the best aspects of this product? Its simplicity for the users to get used to it. Also, the way you can create the "Views" is interesting. What aspects are problematic or could work better? It's a bit difficult to find some solved-problems. A collaborator can't solve the request by himself, it is necessary that the agent solve the request. Are you a current user of this product? Yes

Invgate Service Desk

PROS & CONS What are the best aspects of this product? What I like most about Invgate is how easy it is to configure. The predisposition and fast response of the support before our consultations or inconveniences. And they are always working to offer improvements What aspects are problematic or could work better? A point to improve is related to the updates of the version of the tool. Most of the times we had to do an update of the tool we made many tests and found a bug, and when we ...

Intuitive, simple and powerful tool fulfills all our needs for a service desk software

PROS & CONS What are the best aspects of this product? Easy to use and quick adoption. Quick implementation with excellent support. The electronic workflows have become very valuable and adds to the overall functionality of this solution. What aspects are problematic or could work better? Not much needed in improvements. Possibly more standard reports that can be easily adapted rather than developing from scratch although simple enough to do. What features/services would you like to see in ...

"Responsible for scoping, purchasing and implementing the solution."

What do you like best about InvGate Service Desk? Ease of use, excellent company to work with from sales to implementation to support. What do you dislike about InvGate Service Desk? Excellent company all around, no major issues. What problems is InvGate Service Desk solving and how is that benefiting you? Service Desk and Asset Management

"Easy to use all the features you need nothing you dont"

What do you like best about InvGate Service Desk? It is easy to use, simple interface. It isn't crammed with every imaginable feature What do you dislike about InvGate Service Desk? Some of the things that cant be customized, or at least that they aren't obviously customizable like the severity level. The Azure integration could be better Recommendations to others considering InvGate Service Desk: Work on integration with Office 365 What problems is InvGate Service Desk solving and how is ...

The best Service Desk in the market

PROS & CONS What are the best aspects of this product? Their fully customizable service desks, the easy of use and their customer support. They are the best! What aspects are problematic or could work better? No problems at all. What features/services would you like to see in future versions of this product? I want to see more and more exciting features! What specific problems in your company were solved by this product? The whole user support process and IT operations tracking. Are you a ...

"The best Service Desk app in the market"

What do you like best about InvGate Service Desk? Its quality and flexibility. It is very easy to start using it, with a few clicks you will have all set up Their Custom Reports module is the best I've ever seen. What do you dislike about InvGate Service Desk? None, they are the best option for IT Service Management, from their featureset to the excellent customer support. Recommendations to others considering InvGate Service Desk: Just giv it a try, you will not regret What problems is ...

"Friendly and easy"

What do you like best about InvGate Service Desk? Invgate is based on solials networks. Is has a user friendly interface. What do you dislike about InvGate Service Desk? not things that dislike me. the product is very complete and reliable Recommendations to others considering InvGate Service Desk: InvGate is very easy to use and admin. The users in my company very satisfied with the product What problems is InvGate Service Desk solving and how is that benefiting you? Invgate I allowed us ...

"El mejor del mercado"

What do you like best about InvGate Service Desk? InvGate Service Desk ha revolucionado el mercado de las herramientas de mesa de ayuda, es muy fácil de implementar y usar, los usuarios tienen pleno conocimiento de los servicios que reciben. What do you dislike about InvGate Service Desk? debe obtener algunas certificaciones como Pink elephant o itil. What problems is InvGate Service Desk solving and how is that benefiting you? atención de usuarios. se redujo el tiempo de atención y se ...

"La mejor herramienta de Gestión de Incidentes"

What do you like best about InvGate Service Desk? Es muy fácil de instalar, sencillo su uso, muy completo y lo más destacado es la integración con InvGate Assets lo cual hace que no haya otra solución con ésta capacidad. What do you dislike about InvGate Service Desk? No hay nada que me disguste, la solución es realmente buena. Recommendations to others considering InvGate Service Desk: Lo recomiendo por: - Simplicidad de implementación - Simplicidad para el usuario cliente - Fácil de ...