Intuit ProSeries Tax

"Intuit ProSeries"

What do you like best about ProSeries Tax? It is a great step by step guide that can handle completing your tax return, projecting tax Bill's, scenarios, for planning. But I would caution, you do need to need to understand what some of the more complicated forms entail to do it correctly. What do you dislike about ProSeries Tax? If someone has a same scenario as a prior year, you can guage if you are on target. But for more complicated issues such as self employment, child care, college ...

"Simple but has lots of technical problems lately"

What do you like best about ProSeries Tax? It’s really easy for beginners in tax field, the forms are listed out in order. Easy to follow What do you dislike about ProSeries Tax? Technical problem when signing in. Rounding up number in form is a minus too What problems is ProSeries Tax solving and how is that benefiting you? Tax ret

"Several issues with sending tax returns "

What do you like best about ProSeries Tax? I like that it is easy to find a client in pro series What do you dislike about ProSeries Tax? That it is difficult to send out tax returns directly out of the software Recommendations to others considering ProSeries Tax: I do not recomment it. It is not user friendly. What problems is ProSeries Tax solving and how is that benefiting you? We needed it in order to prepare and file tax returns for our clients.

"20 year customer - declining experience"

What do you like best about ProSeries Tax? We have built a practice on this product over the last 20 years. We went from 800 returns a year to well over 6000. Unfortunately, I do not believe this product has scaled with the business. What do you dislike about ProSeries Tax? 1) Customer service. Queue times this year are 2 plus hours 2) "Please Reinstall" - has been the support lines answers to all our issues. 3) Product instability/performance. The bigger your Homebase, the longer the app ...

"Stay away from ProSeries - horrendous support"

What do you like best about ProSeries Tax? The interface is easy to use. There is not much more to like. What do you dislike about ProSeries Tax? We rarely, if ever, get through to a support person. When we do reach a support person, it is always a first-level support person who does not understand the tax question or the technical questions we pose. They are "not allowed" to transfer phone calls to someone who might understand the question according to one support person we spoke with ...