AI-powered efficiency for superior customer service.
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Intradiem offers custom pricing plan
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Showing 51-60 out of 67
JW
Jodi Wright
12/15/19
the product is really good but getting…
the product is really good but getting it implemented is a real challenge and one we weren't successful with so we had to pull our contract. Extremely disappointing.
A
A
12/13/19
fast easy training info.
Date of experience: December 14, 2019
RG
Rene Gaytan
12/12/19
Intradiem is an amazing tool
Intradiem is an amazing tool. It takes the guess work out of having to find time to deliver training and information to our reps. Lightening the load on the WFM team is another plus. We used it to deliver our compliance training this year. Typically this would take WFM days to get scheduled and within minutes we had all of the reps scheduled and delivery was effortless.
RG
Rene Gaytan
12/12/19
Intradiem is an amazing tool
Intradiem is an amazing tool. It takes the guess work out of having to find time to deliver training and information to our reps. Lightening the load on the WFM team is another plus. We used it to deliver our compliance training this year. Typically this would take WFM days to get scheduled and within minutes we had all of the reps scheduled and delivery was effortless.
KT
Kathy Teplitz
12/02/19
The application is ok
The application is ok, not sure if new upgrades allow for improvements.
GC
Gene C
08/28/19
"Productivity enabler and agent empowerment"
What do you like best about Intradiem? The ability to turn off-phone idle time into productive tasks such as training and coaching. Knowing that my team implement the very first cloud to cloud solution between intradiem and NICE IEX WFM.
GC
Gene C
08/28/19
"Productivity enabler and agent empowerment"
What do you like best about Intradiem? The ability to turn off-phone idle time into productive tasks such as training and coaching. Knowing that my team implement the very first cloud to cloud solution between intradiem and NICE IEX WFM.
SD
Scott D
03/29/19
"A great tool to maximize efficiencies and take advantage of availability!"
What do you like best about Intradiem? This tool helps free up Workforce Operation resources to focus on more useful call center monitoring by automating the process of delivering offline time during times of availability. We have delivered hundreds of hours of training time that would have otherwise never been taken.
SD
Scott D
03/29/19
"A great tool to maximize efficiencies and take advantage of availability!"
What do you like best about Intradiem? This tool helps free up Workforce Operation resources to focus on more useful call center monitoring by automating the process of delivering offline time during times of availability. We have delivered hundreds of hours of training time that would have otherwise never been taken.
DT
David T
02/11/19
"This product help transform real time automation in the contact center."
What do you like best about Intradiem? The application's ability to make changes based on events. The automation engine allows you to set up rules that execute systemically once the actions are triggered. It eliminates many manual task and makes intuitive decisions, freeing up the staff to do more analytical work or other tasks.
