Intradiem Reviews in February 2025: User Ratings, Pros & Cons

"Automate programs to serve customers better"

What do you like best about Intradiem? The system has enabled us to work on the data and make clear decisions based on the results. Our clients are happy since they can get services faster from a customized self-service portal.

"Excellent Intelligent Automation tool"

What do you like best about Intradiem? I like the fact that this tool enables us to serve our customers with a lot of ease. The system has great user interface that is easy to operate. We have customized the platform to suit our needs and ensure our clients get quality services.

"Powerful tool for Customer Support Development"

What do you like best about Intradiem? The ability to automate and schedule trainings is a very powerful feature for training Customer support reps. It allows us to find the optimal time for training.

"Automate processes to serve clients better"

What do you like best about Intradiem? It enables us to automate most services, and our clients are delighted with that move. During counseling hours, when our clients are many the system helps in attending to their requests.

"Great for Call Center and WFH Training"

What do you like best about Intradiem? Intradiem is a great tool for getting our employees the training they need while we are all working from home and dealing with high call volume. I like that it is easy to upload, assign, and track results. The message feature has also been very important since we have moved to working from home. This allows the training team and supervisors the ability to communicate urgent updates to agents without taking them off the phone or waiting for them to ...

"Take your training to the next level"

What do you like best about Intradiem? The ability to train in what otherwise would have been lost time for our agents and the business. This is just one of the many possible use cases you can apply in your business so the sky is the limit.

"Increase WFM efficiencies with Intradiem"

What do you like best about Intradiem? The most helpful aspect of Intradiem is that it works with your phone and WFM software, finds time in between calls to effectively deliver training and other material to the reps. Increases employee engagement and reduces workload on the WFM team.

"Optimization!!"

What do you like best about Intradiem? The ability to train your workforce with time that would have otherwise been wasted. Additionally, helping your workers to help themselves while also ensuring your customers stay in focus.

"Automating RT activities free's up WFP resource for value add work with less mundane monitoring"

What do you like best about Intradiem? automating monitoring of queues, adherence and wrap time as a real time activity and taking action in a less invasive manner with the workforce is great. it free's up real time resource to focus on more value add work and removes activity for them which can be mundane at best! Intradiem have engaged and supported us at every step of our implementation.

Great efficiency tool

Great tool to manage the efficiency of our agents in our call centers. It's flexible, customizable and very easy to use. Our representatives simply love it!