9.8
Spot Score
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Starts from $59/Month
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intuitive and user-friendly interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 11-20 out of 2496
SK
Shiva K
01/17/24
"Good for Finding the User Status"
What do you like best about Intercom? One thing I really liked is finding the location of the users be it city, region, or country and all the user flow it gives as in what all landing pages the user have explored.
LD
Laize D
01/14/24
"Concise and detailed customer service platform"
What do you like best about Intercom? I like best the Macros customization and the team performance KPIs. What do you dislike about Intercom?
AM
Angela M
01/10/24
"Old school phone customer service is in the past!!"
What do you like best about Intercom? Intercom is a great way to provide customer service for a company. It is a seamless and easy way to interact with your users and help them with questions, issues, etc.. The Help Desk is easy to use and is a much better way of handling customer service than over the phone. Being able to manage inbound, outbound, help articles, notifications, and more in one platform is so great. The wait time to talk with a customer service rep from Intercom is a little ...
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JR
Jaclyn R
01/08/24
"Intercom is a great tool for client communication!"
What do you like best about Intercom? The ability to search all previous conversations. What do you dislike about Intercom?
FR
Frederico R
01/08/24
"New tool when changing jobs"
What do you like best about Intercom? I think they way all our inboxes are organized it makes it very easy to know where to look for cases. Easy to use as well and very intuitive. I used to use ZenDesk on my previous company and I prefer Intercom now as I think it is more user friendly. Great for customer support agents to work together in different cases.
FR
Frederico R
01/08/24
"New tool when changing jobs"
What do you like best about Intercom? I think they way all our inboxes are organized it makes it very easy to know where to look for cases. Easy to use as well and very intuitive. I used to use ZenDesk on my previous company and I prefer Intercom now as I think it is more user friendly. Great for customer support agents to work together in different cases.
AU
Anonymous User
12/26/23
"Great tool"
What do you like best about Intercom? segmentation of data and targerting audiences with the chat bot What do you dislike about Intercom?
AU
Anonymous User
12/26/23
"Great tool"
What do you like best about Intercom? segmentation of data and targerting audiences with the chat bot What do you dislike about Intercom?
AU
Anonymous User
12/22/23
"Intercom is really the best in it's class"
What do you like best about Intercom? We use Intercom to manage our campaigns, customer service requests, software surveys, help documentation, tooltips, and page posts.
AU
Anonymous User
12/22/23
"Intercom is really the best in it's class"
What do you like best about Intercom? We use Intercom to manage our campaigns, customer service requests, software surveys, help documentation, tooltips, and page posts.
