Intercom Reviews in January 2025: User Ratings, Pros & Cons

"New tool when changing jobs"

What do you like best about Intercom? I think they way all our inboxes are organized it makes it very easy to know where to look for cases. Easy to use as well and very intuitive. I used to use ZenDesk on my previous company and I prefer Intercom now as I think it is more user friendly. Great for customer support agents to work together in different cases.

"Great tool"

What do you like best about Intercom? segmentation of data and targerting audiences with the chat bot What do you dislike about Intercom?

"Intercom is really the best in it's class"

What do you like best about Intercom? We use Intercom to manage our campaigns, customer service requests, software surveys, help documentation, tooltips, and page posts.

"Intercom is a great platform to provide best support to customers"

What do you like best about Intercom? Easy to navigate, interaction, solid platform. What do you dislike about Intercom?

"Such a clever tool!"

What do you like best about Intercom? Absolutely brilliant tool to be able to connect with customers. We are able to easily set up different banners, notifications and surveys/polls within the platform and have them go live instantly. Not only is it brilliant for our CS team but our Marketing team are able to get lots of value out of it for connecting with the customer to promote events, promotions or collect feedback.

"Easy to use and allows me to put across a great customer facing relationship"

What do you like best about Intercom? the use of GIFs makes an interaction go from good to great What do you dislike about Intercom?

"Intercom is the bomb."

What do you like best about Intercom? It's really good. Probably the best chat application out there. A lot of integrations and possibilities. I use it on a daily basis. My role is customer success manager and so now and then support.

"Automation is amazing, help our startup grow smooth."

What do you like best about Intercom? Automation! The best thing is that I can sleep, and the system is doing their job What do you dislike about Intercom?

"Director, Learning Success & Enablement"

What do you like best about Intercom? Intercom's Support Center provides a clear and direct example of how we can use Intercom tools within our own product. We do not have a membership that supports us having a direct account manager to show us how to use the system, so it was looking at the examples of how they manage their own support that made it relatively simple for me to learn on my own. Integrating tools into our platform is very intuitive. I have also gotten a few research questions ...

"A much better experience for our customers"

What do you like best about Intercom? flexible and easy to edit workflows mean it's a much better and faster way for customers to get information and resolve their issues