Instabot Reviews in April 2025: User Ratings, Pros & Cons

Great product - User friendly interface and good customer service

What do you like best? The intuitive interface of instabot makes it simple to get a bot ready for action. The script node offers a huge amount of customizable power in the bot. On top of the above, the support team of Instabot was constantly avaliable to me. What do you dislike? I would like to see an example on how some of the stats are calculated, also some definitions and terms used . Recommendations to others considering the product: Yes, 100%. You can have the 2-week trial ...

Great website addon

What do you like best? How efficient it is in helping customers, very sleek and modern design. What do you dislike? not much, chatbot gets the job done for our customers. What problems are you solving with the product? What benefits have you realized? how many questions customers have upon coming on our site. we know now what pages we need to add in in order to make sure all questions are being answered upon coming on our homepage.

Wonderful experience!

What do you like best? I like the convenience and usability of instabot What do you dislike? I think it could look a little cleaner, if possible What problems are you solving with the product? What benefits have you realized? Ease of communication

Looks and feel good for customer

What do you like best? The development of chatbot is very easy with instabot and it's interface is very user friendly. We can learn it easily and give a good design which soothes the customer visiting. The information given in the guides is very useful and can be used for customization. What do you dislike? It is something which feels still in development stage and want it to be mature enough for all the business needs. Recommendations to others considering the product: You will ...

Available 24/7

What do you like best? Instabot is a SaaS-platform that allows you to build and launch conversion-boosting chatbots on your website which makes it super helpful to reach out to clients without using more manpower per-say. What do you dislike? Bots don’t consider the context or the captions in the photo. They only think about adding a comment based on a hashtag. As you can imagine, this can lead to a lot of awkward situations. What problems are you solving with the product? What ...

A fresh breeze

What do you like best? A client of ours wanted a conversational chatbot solution that would help them convert leads. During the build of the prototype I tried several chatbot solutions of which none had such an great UI to configure all the questions. It's fast, responsive and you can re-use parts of the chatbot easily. As our client will maintain and configure the chatbot themselves they also tried out the admin interface and to my surprise it was also a breeze for them to work with. ...

Great User Experience!

What do you like best? We really like the design / style options Instabot offers to the user. Also the system for building conversations / questions is very easy to understand. What do you dislike? It's a pity that the templates are only available in english language. For our startup it's alright but it would be great to have more options here! Recommendations to others considering the product: Instabots customer support is awesome. Very helpful, kind and fast! What problems ...

Great Product - Awesome People

What do you like best? The intuitive design for the bot designer makes it very easy to get a bot up and running. The support I've gotten from the sales team and tech team has been phenomenal. Another major advantage is pricing. Instabot offers a lot of the services that more expensive venders add in for a cost. The script node offers a lot of customizable power in the bot. What do you dislike? There are a few features missing from the bot that I would like to see added such as a queue ...

Best decision I've made in a long time

What do you like best? Instabot is intuitive, seamless, and cost-effective. I have doubled my leads since switching to Instabot. I used two different website live chat services for 3+ years prior to using Instabot. I used to spend $4000 a month on live chat leads. I know spend $500 a month and get twice as many leads. What do you dislike? The only thing I dislike about Instabot is not trying to sooner. Recommendations to others considering the product: I 100% recommend Instabot. ...

User-Friendly Interface and Amazing Customer Service

What do you like best? Instabot’s interface is very easy to use, so developing our first chatbot wasn’t difficult. The customer service is exceptional, as the Instabot team is always able to quickly resolve any questions or issues we had! They actually helped us create the logic for part of our bot, and have been of great help. As well, their documentation and technical guides are incredibly detailed and helpful when we wanted to include different features in our bot, such as ...