Instabot Reviews in March 2025: User Ratings, Pros & Cons

plug and play | quick start bot

What do you like best? 1. Very easy workflow design 2. great support from development team too 3. almost instant replies from customer support 4. Have most features required for conversations forms What do you dislike? Nothing in particular to this product. But usually, we are always limited to the roadmap of the third-party tools and their features. What problems are you solving with the product? What benefits have you realized? conversation form instead of typical old ...

Great Platform - Responsive Support

What do you like best? The chatbot platform works as promised. It is simple enough to create powerful chatbots including meeting scheduling. Combined with Zapier you can create really enterprise-grade services. Their support is responsive and they can fix bugs quickly. What do you dislike? There are some features missing but I think they will continue adding them. Recommendations to others considering the product: Integrate with Zapier. You don't need all the fancy connectors. ...

Super easy to integrate

What do you like best? Super easy to setup with Instabot's UI flow editor. Easily integrates Google Calendar to setup. What do you dislike? Dev docs are a bit on the simple side in terms of integrating into modern JS frameworks where external scripts are loaded by config as src .js only. What problems are you solving with the product? What benefits have you realized? Customer conversion.

Simple and Effective

What do you like best? We were using Intercom before, and although it had lots of integrations, it lacked simple basic features. Instabot is much more intuitive and simple. The UX for setting up a bot is straightforward and provides many options. It's weird, but other providers don't give you the simple option of setting up nodes with multiple questions with the option to the user of responding to multiple options at once, for data colecting purposes. Instabot was the first one we found ...

Great for us & experience of leads / prospects

What do you like best? The workflows are super simple and support is great. What do you dislike? I haven't found any dislikes yet. So far everything has been great. What problems are you solving with the product? What benefits have you realized? Collecting leads, helping users find information that they are looking for without digging through the site.

Excellent App & Customer Service

What do you like best? The Instabot team set-up your first bot for you. This really helps get it up and running very quickly. What do you dislike? Nothing to dislike. It's a great solution. Recommendations to others considering the product: Go for it! Great app and service. What problems are you solving with the product? What benefits have you realized? Fewer prospective client were calling up to request a quote or an IT consultation. Instabot solved this problem, it's now ...

Simply the best chatbot product out there

What do you like best? The different node types you have at your disposal, How the bot flow tree structure is laid out from a user experience point of view. The well thought out integrations and simply the ease of use. What do you dislike? The documentation could be much better than what it is currently. We ended up contacting support as it was easier to get information this way. Recommendations to others considering the product: Best chatbot product on the market. What ...

Hands off Lead Generation

What do you like best? Instabot's chatbot creation software is easy to use and its visual structure lets users plot out their customer journeys in a concise and helpful manner. What do you dislike? It can be difficult to convey messaging (in particular - multiple-choice selection options) within the constraints of the small work area of the chatbot screen. What problems are you solving with the product? What benefits have you realized? Instabot has allowed us to automate lead ...

A chatbot for real solutions.

What do you like best? Instabot has the features and flexibility to create real solutions beyond just an auto-responder for your website or social page. I've been using Instabot's chatbot to walk users through a checkout flow, and I haven't even delved into all the integrations that are possible. What do you dislike? Although it's possible to customize the CSS, there are some limitations, and (as far as I know) changes can't be previewed without uploading a new css first. What ...

Great Support Team and Intuitive Product!

What do you like best? It was fairly simple to launch, easy to make changes on the fly, their system is easy to understand for the non tech users. Their support team is responsive and helpful. The best part is that it to has helped us increase a consistent lead funnel on our website. What do you dislike? I would of liked to have additional chat templates to choose from. But they do give you the ability to create your own CSS for customization. Recommendations to others ...