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9.3

Spot Score

Insightly - CRM Software

Insightly Reviews in April 2025: User Ratings, Pros & Cons

Streamline your sales and marketing efforts.

4.2

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Insightly Reviews & Ratings

4.2

Very Good

Based on 1241 ratings & 876 reviews

Rating Distribution

Excellent

(501)

Very Good

(253)

Good

(72)

Poor

(40)

Terible

(10)

Expert's Review

Insightly CRM stands out as a user-friendly and customizable platform for businesses aiming to improve sales processes and centralize customer data. Its strengths lie in its adaptability to various organizational needs, offering features such as pipeline tracking, task automation, and contact management. Users appreciate its ability to seamlessly integrate with ...Read more

Insightly pros and cons

  • Insightly helps manage contacts, leads, deals, and opportunities, offering a unified platform for sales and marketing teams.

  • The built-in real-time messaging feature makes collaboration easy, keeping teams aligned on deals and client communications.

  • Insightly syncs with Outlook and Gmail, simplifying the process of organizing contacts and tracking communications.

  • The intuitive interface makes it easy for teams to adapt quickly and start using the platform effectively.

  • While useful for basic CRM tasks, Insightly's reporting tools could be more robust for advanced analytics.

  • The mobile app doesn't offer the same range of features as the desktop version, which could limit productivity on the go.

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Showing 141-150 out of 876

AR

Alex R

11/23/22

3.5 out of 5

"Great once up and running, Fully adjustability is great"

What do you like best about Insightly CRM? Everything is tailorable to your business, it's not just a purchase-and-go CRM, but you tailor it to your needs and the way you work. This adds to the experience for the end user. What do you dislike about Insightly CRM? A bit fiddly to get going, but once you understand the system and its limitations, you are all good to go. Just take the time to get to know it before implementing it. What problems is Insightly CRM solving and how is that ...

Read more

MS

marketing S

11/22/22

5 out of 5

"super easy CRM!"

What do you like best about Insightly CRM? it has been very helpfull because before Insightly we didnt use any other CRM, and it has help us organize every contact, candidate and have all the information in the same place What do you dislike about Insightly CRM? sometimes the feature for creating a new opportunity doesnt work 100% well and you have to refresh the page several times in order to add a new opportunity correctly What problems is Insightly CRM solving and how is that benefiting ...

Read more

ER

Eunice R

11/22/22

5 out of 5

"It is simple to use and aids in my task organization on a daily and monthly basis."

What do you like best about Insightly CRM? The latest upgrade, which allows you to integrate Insightly with a Chrome extension so that all contacts and templates can be accessed through Gmail's sidebar, is the finest. What do you dislike about Insightly CRM? I suggest using a button rather than a drop-down menu to make customizing or filtering chores easier. What problems is Insightly CRM solving and how is that benefiting you? With the most recent upgrade, we are no longer locked out of ...

Read more

AU

Anonymous User

11/18/22

4 out of 5

"Insightly keeps all of our info organized"

What do you like best about Insightly CRM? What I like best are the recordkeeping and customization capabilities that Insightly offers. It makes it easy to keep all of our organization's information organized in one place, and we're able to create custom fields to fit our needs. What do you dislike about Insightly CRM? The marketing platform within Insightly is not as robust as advertised. Running a simple email campaign proved to be a little bit more complicated than we anticipated. What ...

Read more

AU

Anonymous User

11/18/22

4 out of 5

"Insightly keeps all of our info organized"

What do you like best about Insightly CRM? What I like best are the recordkeeping and customization capabilities that Insightly offers. It makes it easy to keep all of our organization's information organized in one place, and we're able to create custom fields to fit our needs. What do you dislike about Insightly CRM? The marketing platform within Insightly is not as robust as advertised. Running a simple email campaign proved to be a little bit more complicated than we anticipated. What ...

Read more

GM

Gabrielle M

11/17/22

4.5 out of 5

"Insightly is an intuitive CRM!"

What do you like best about Insightly CRM? I like how easy it is to generate custom reports. I'm often having to pull data on our partner firms and I like that I can create those reports easily and all of the information I need is in one place. What do you dislike about Insightly CRM? I dislike that the important for the opportunities can sometimes be disorganized. This could be an issue on the user's end and not Insightly's end. What problems is Insightly CRM solving and how is that ...

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GM

Gabrielle M

11/17/22

4.5 out of 5

"Insightly is an intuitive CRM!"

What do you like best about Insightly CRM? I like how easy it is to generate custom reports. I'm often having to pull data on our partner firms and I like that I can create those reports easily and all of the information I need is in one place. What do you dislike about Insightly CRM? I dislike that the important for the opportunities can sometimes be disorganized. This could be an issue on the user's end and not Insightly's end. What problems is Insightly CRM solving and how is that ...

Read more

AU

Anonymous User

11/17/22

4 out of 5

"Very customizable system!"

What do you like best about Insightly CRM? Workflow Automations and ease of creating fields and updating layouts without the need for development. What do you dislike about Insightly CRM? Lack of ability to customize/clone standard objects to make them more useful for each company;s specific use case What problems is Insightly CRM solving and how is that benefiting you? Interdepartmental communication and linking of all customer-related opportunities and projects in one place

AU

Anonymous User

11/17/22

3.5 out of 5

"Jerry Insightly review"

What do you like best about Insightly CRM? Insightly works well as a CRM Keeps track of several different types of pipelines and is flexible to meet our specific needs Insightly is the only CRM I have used, so not sure how this compares What do you dislike about Insightly CRM? Learning how to take advantage of all the features is a chore. I basically stick to what I know, but I understand there are many features that I don't know. This is similar to my top of the line Microwave -- all I use ...

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LC

Logan C

11/17/22

4.5 out of 5

"Simple and Effective"

What do you like best about Insightly CRM? The ease of access from any device anywhere, ready to use for work remotely and in the office. What do you dislike about Insightly CRM? The only Dislike is sometimes crashes, but that's pretty occasional. What problems is Insightly CRM solving and how is that benefiting you? Solving workflow management, ques are simple and better to track workflow coming in and out.