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9.3

Spot Score

Insightly - CRM Software

Insightly Reviews in April 2025: User Ratings, Pros & Cons

Streamline your sales and marketing efforts.

4.2

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Insightly Reviews & Ratings

4.2

Very Good

Based on 1241 ratings & 876 reviews

Rating Distribution

Excellent

(501)

Very Good

(253)

Good

(72)

Poor

(40)

Terible

(10)

Expert's Review

Insightly CRM stands out as a user-friendly and customizable platform for businesses aiming to improve sales processes and centralize customer data. Its strengths lie in its adaptability to various organizational needs, offering features such as pipeline tracking, task automation, and contact management. Users appreciate its ability to seamlessly integrate with ...Read more

Insightly pros and cons

  • Insightly helps manage contacts, leads, deals, and opportunities, offering a unified platform for sales and marketing teams.

  • The built-in real-time messaging feature makes collaboration easy, keeping teams aligned on deals and client communications.

  • Insightly syncs with Outlook and Gmail, simplifying the process of organizing contacts and tracking communications.

  • The intuitive interface makes it easy for teams to adapt quickly and start using the platform effectively.

  • While useful for basic CRM tasks, Insightly's reporting tools could be more robust for advanced analytics.

  • The mobile app doesn't offer the same range of features as the desktop version, which could limit productivity on the go.

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Showing 111-120 out of 876

EL

Esperanca L

02/23/23

5 out of 5

"Insightly - Making thousands of solar contracts flow easier"

What do you like best about Insightly CRM? One thing I love the most about Insightly CRM is how the projects are structured and how easy it is to find the information we need. We use Insightly for project management, timelines, and to track the status of any project. What do you dislike about Insightly CRM? What I do not like very much is the limited fields to have on a project page - even though it is easy to create "custom objects" that use pointers to point an info - I think that more ...

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BB

Bridget B

02/23/23

4.5 out of 5

"Great software, gets the job done."

What do you like best about Insightly CRM? User friendly interface that is simple for our CX team to navigate. What do you dislike about Insightly CRM? Sometimes it would be more convenient to be linked straight to an account rather than have it pulled up on the side bar. What problems is Insightly CRM solving and how is that benefiting you? Its an easily accesible platform for our CX to quickly pull up the accounts of our clients in order to assist them very quickly.

TS

Tiffany S

02/23/23

4 out of 5

"International sales tracking tool"

What do you like best about Insightly CRM? It is a place where I can organize all of the communication for an opportunity. What do you dislike about Insightly CRM? It can be difficult to know what tools are available and how to use them. What problems is Insightly CRM solving and how is that benefiting you? We have not had a consistent method of tracking.

CF

Christopher F

02/23/23

3.5 out of 5

"Great CRM to help manage client prospect data."

What do you like best about Insightly CRM? I like that you can work through prospects from an Account and Contact level and really drill down on all activity for each account. What do you dislike about Insightly CRM? Reports are difficult to customize at times and painful to pull in certain data for specific reports. What problems is Insightly CRM solving and how is that benefiting you? Managing customer data from an agency perspective. Their customization has helped us really make it our own.

LD

Lucy D

02/23/23

3.5 out of 5

"Great detail and opportunity for growth in company policy, procedure and requirements on data"

What do you like best about Insightly CRM? Great detail and opportunity for growth in company policy, procedure and requirements on data What do you dislike about Insightly CRM? Some issues with lags, delays and duplicates on populated links for submissions. What problems is Insightly CRM solving and how is that benefiting you? Accuracy and data capability. More opportunity to over communicate and update/share data in a timely matter

KM

Kathy M

01/28/23

4 out of 5

"nice recordkeeping tool, but cumbersome to use"

What do you like best about Insightly CRM? sorts alphabetically by customer and tracks quotes/sales activity What do you dislike about Insightly CRM? slow to enter data, but stores alot of information What problems is Insightly CRM solving and how is that benefiting you? organizing quote/sales activities better than our own CRM system enables me to find quotes and orders

KM

Kathy M

01/28/23

4 out of 5

"nice recordkeeping tool, but cumbersome to use"

What do you like best about Insightly CRM? sorts alphabetically by customer and tracks quotes/sales activity What do you dislike about Insightly CRM? slow to enter data, but stores alot of information What problems is Insightly CRM solving and how is that benefiting you? organizing quote/sales activities better than our own CRM system enables me to find quotes and orders

AU

Anonymous User

01/07/23

4 out of 5

"Insight on Insightly"

What do you like best about Insightly CRM? I liked the organization of the individual contacts. Like a Rolodex for us old schoolers. I like how the tabs open up for more information on contact. What do you dislike about Insightly CRM? Maneuvering around took me some time to get used to. What problems is Insightly CRM solving and how is that benefiting you? Making calls and organizing the tabs for sales reps on team.

AU

Anonymous User

01/07/23

4 out of 5

"Insight on Insightly"

What do you like best about Insightly CRM? I liked the organization of the individual contacts. Like a Rolodex for us old schoolers. I like how the tabs open up for more information on contact. What do you dislike about Insightly CRM? Maneuvering around took me some time to get used to. What problems is Insightly CRM solving and how is that benefiting you? Making calls and organizing the tabs for sales reps on team.

AJ

Arpit J

01/05/23

4.5 out of 5

"Best tool to give the actionable Insights"

What do you like best about Insightly CRM? The best part about this tool is its inbuilt integration with the CRM. Also the ease of OOTB connectors with which you can integrate with other tools makes it one of the best out there. What do you dislike about Insightly CRM? Our team really wish for this tool to come with a powerful prebuilt processes within their CRM system to avoid the need to complex customization. So some generic use cases would make it more robust. What problems is Insightly ...

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