Infusionsoft by Keap Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Keap

"Seamless automation that lets me focus on other tasks"

What do you like best? It’s a “set it and forget it” software. I can trust it to perform like I need it to and allow me to operate my business at a higher standard than without What do you dislike? The only downside to the program was the learning curve but that has since been improved through their new on boarding process. I benefited greatly from the hours I spent with my coach getting started. Recommendations to others considering the product: Highly recommend utilizing their on boarding ...

"An easy to use, all in one solution"

What do you like best? The user interface is much easier and more intuitive than most of the competition. Keap has all the features I need, helps keep track of everything going on in the business and has tremendously valuable automation features. It goes beyond being a CRM and genuinely saves you time while also increasing your conversions. What do you dislike? They don't have a built in dialer, which would be nice. I would also love if said dialer would record the calls to easily playback ...

"Keap is for Keeps!"

What do you like best? As a small business owner and massage therapist Keap has truly helped me manage my business and alleviate a lot of tasks from my agenda. With their top-notch training to teach you how to use the software, you can go as deep as you wish with the vastness of their CRM and marketing automation. What do you dislike? Truly my only dislike currently is that I have to add attachments to emails one-by-one as opposed to a collective group all at one time. It's so minor, I can ...

"Best CRM since sliced bread!"

What do you like best? I love that with Keap you get all of the email marketing and sales platforms under one roof. It eliminates the excessive time I spent clicking using other platforms to send emails and sales marketing for leads. I am able to save tons of time with one system that talks to each other. Keap allows me to optimize the customer lifecycle. What do you dislike? The Keap phone line doesn't have caller ID. I utilize the Keap line as my business line but it would be so cool and ...

"Best CRM since sliced bread!"

What do you like best? I love that with Keap you get all of the email marketing and sales platforms under one roof. It eliminates the excessive time I spent clicking using other platforms to send emails and sales marketing for leads. I am able to save tons of time with one system that talks to each other. Keap allows me to optimize the customer lifecycle. What do you dislike? The Keap phone line doesn't have caller ID. I utilize the Keap line as my business line but it would be so cool and ...

"Keap is a FANTASTIC CRM+ that grows with you"

What do you like best? It grows with you. You start with basic CRM functions in Grow, then move to more advanced business functions with PRO and finally to a complete campaign manager for emails, snail mail, and with integrations SMS. The help desk via chat is incredible. The few times they could not solve my issue or point me to another integration for a solution they were able to get the developers to work on a solution. It also integrates with all my existing apps like WordPress, ...

"Keap is a FANTASTIC CRM+ that grows with you"

What do you like best? It grows with you. You start with basic CRM functions in Grow, then move to more advanced business functions with PRO and finally to a complete campaign manager for emails, snail mail, and with integrations SMS. The help desk via chat is incredible. The few times they could not solve my issue or point me to another integration for a solution they were able to get the developers to work on a solution. It also integrates with all my existing apps like WordPress, ...

"It's a valuable marketing service we use often"

What do you like best? That fact that it can register email addresses and other contact information automatically at anytime. We can sort our contacts into different groups and tag people for certain email campaigns. The programming system for the campaigns is very visual and easy to use after some extensive experience. What do you dislike? Making the campaigns run in a custom way can be difficult. Even when we contact Keap's support team, we can't always create the types of flows and ...

"1 hour of less work per day, thanks to Keap."

What do you like best? without Keap, forms automatically sending emails, reminding me when task need to be done, and when contacts need to be touched, I would have at least an hour of more work every day.The Business number helps me send invoices in ways that my younger customer base is more likely to respond with a payment. What do you dislike? The app has its issues, but they are usually fixed, the development team is not very open to new ideas submitted by customers, however their ideas ...

"CRM making my life easier!"

What do you like best? Everything is all in one place and platform. What do you dislike? I didn't realize there wasn't a sales funnel built in. That would be ideal. Recommendations to others considering the product: Get in and play around with the software. It's not as confusing as others say! It's been really easy to build funnels. Just wish they had a sales funnel component. What problems are you solving with the product? What benefits have you realized? Keeping prospects and clients ...