Infusionsoft by Keap Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Keap

"If you like eliminating repetitive tasks, Infusionsoft (we use the older product) is very useful!"

What do you like best? Easy to learn. Good phone support. Lots of extendability through third-party applications due to the fact it has been around a long time. Third party applications are well-supported. What do you dislike? I do wish that custom fields weren't used in place of software objects. Having objects (and therefore, an unlimited number of objects per account as opposed to 150 custom fields) would have been useful for us. Not a deal breaker, though, as we were able to find ...

"Great tool and great support"

What do you like best? The ability to create complicated campaigns and triggers. Also we love the ability to use our own API's within the software its self What do you dislike? The only thing we found as a disadvantage to using Keap is the fact that once you use the platform you are tied or married to it. Trying to switch to another platform is very difficult. Recommendations to others considering the product: If you need an enterprise solution and don't want to hand-code various features ...

"Wonderful experience, but slightly frequent crashing and network slow downs"

What do you like best? its simple user interface is very helpful. easy to look at and work with What do you dislike? The fact that the servers slow down slightly often. What problems are you solving with the product? What benefits have you realized? Helping me categorize and organize my leads properly.

"As entrepreneur and marketing consultant I have experienced how well the platform KEAP works."

What do you like best? There are many things I like, but what I love working with is the campaign canvas and email sequences. What do you dislike? I experience trouble to use tags when working with outside third party elements. As such having an online course with an other payment system as added to KEAP. I have an Holvi Bank online store and find it difficult to intergrate this with KEAP. Also working with API's is a maze too me still. Plus finding use to work with the Pipeline module, ...

"Seamless automation that lets me focus on other tasks"

What do you like best? It’s a “set it and forget it” software. I can trust it to perform like I need it to and allow me to operate my business at a higher standard than without What do you dislike? The only downside to the program was the learning curve but that has since been improved through their new on boarding process. I benefited greatly from the hours I spent with my coach getting started. Recommendations to others considering the product: Highly recommend utilizing their on boarding ...

"Infusionsoft Update"

What do you like best? The fact that all the fields can be edited and everything is there at your fingertips. What do you dislike? The system or server slows down at times and hard to get things done in a timely manner What problems are you solving with the product? What benefits have you realized? We use Keap to contact clients and maintain their records with up to date info

"Seamless automation that lets me focus on other tasks"

What do you like best? It’s a “set it and forget it” software. I can trust it to perform like I need it to and allow me to operate my business at a higher standard than without What do you dislike? The only downside to the program was the learning curve but that has since been improved through their new on boarding process. I benefited greatly from the hours I spent with my coach getting started. Recommendations to others considering the product: Highly recommend utilizing their on boarding ...

"Keap is for Keeps!"

What do you like best? As a small business owner and massage therapist Keap has truly helped me manage my business and alleviate a lot of tasks from my agenda. With their top-notch training to teach you how to use the software, you can go as deep as you wish with the vastness of their CRM and marketing automation. What do you dislike? Truly my only dislike currently is that I have to add attachments to emails one-by-one as opposed to a collective group all at one time. It's so minor, I can ...

"An easy to use, all in one solution"

What do you like best? The user interface is much easier and more intuitive than most of the competition. Keap has all the features I need, helps keep track of everything going on in the business and has tremendously valuable automation features. It goes beyond being a CRM and genuinely saves you time while also increasing your conversions. What do you dislike? They don't have a built in dialer, which would be nice. I would also love if said dialer would record the calls to easily playback ...

"It’s brilliant, the best platform I’ve used"

What do you like best? It is intuitive and allows for behaviour based marketing, it enables you to really easily dig deep on statistics and what is happening in campaigns and then take actions and new campaigns based on the results of the previous campaigns. What do you dislike? It can look complex to the untrained eye and there are a some things you can not do that would be idea if it was built in like SMS sending. Recommendations to others considering the product: If your at the right ...