Infusionsoft by Keap Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Keap

I highly recommend this solution to everyone

PROS: This tool allows me to put everything into place and to convert a prospect into customer and then everything goes automatically. We are in touch with our customers and we can deliver even more product information to them in less time. We can interact with our customers on the phone and make them purchase our product and service.

Excellent client management platform

PROS: I love that I can store all my leads and clients in a single system. The dashboard shows call back reminders which is very helpful. I can relax because I know I am tracking all my prospects and clients without anyone slipping through the cracks.

"Our favorite CRM!!"

What do you like best? There are many many features to enjoy about keap. It includes invoicing, pipeline creation and great deal management. However, my personal favourite aspect is the usability, it's just so easy compared to other CRM's that I've used. What do you dislike? I guess it is a bit top-ish in terms of price, but you do get a lot of bang for your buck. Also, Zapier integration would be good - which I think is due to be released in the near future. Recommendations to others ...

"Simple to Use. Software great for automations. Used with an e-com store."

What do you like best? The software was simple to use. We were able to get multiple team members to learn it quickly. It provided simple reporting tools as well What do you dislike? The SMS integration was not the easiest to get & was somewhat problematic to understand. It is not done natively but rather through third party software. What problems are you solving with the product? What benefits have you realized? Remarketing efforts for an e-com store. Client engagement campaigns and ...

"Keap is a tool I use thousands of times each day...without lifting a finger!"

What do you like best? The best part about Keap is how customizable it is. We run a sales room of over 100 salesmen and Keap handles all the back end automation that happens thousands of times each day. What do you dislike? About .001% of the time it does not do what I want it to do. Recommendations to others considering the product: Once you get through the learning curve, you will love what Keap can do for your business. Stick with it and it will easily pay itself 100 x's over soon ...

"Brilliant CRM - Been using for 10 years now."

What do you like best? I like its flexibility to provide me everything I need for my business. The training and support has only got better and better too. What do you dislike? Being in the UK, we still cannot integrate it directly with Text messages but that is coming soon. Recommendations to others considering the product: just do it, yet be prepared to put some time in to learn how to use it correctly. Its great highly recommend it. What problems are you solving with the product? What ...

"Infusionsoft is the best"

What do you like best? I love the ecosystem. There are really helpful people in the facebook group as well as other groups, and tons of integrations from the partner ecosystem. What do you dislike? I wish Infusionsoft was a bit better with B2B. Everything is so contact-centric that it's a bit difficult to keep track of all interactions with a company, as opposed to a person. Recommendations to others considering the product: I gave a high rating on ease of use because once you know how to ...

"Awesome streamlined system for any sales pipeline!"

What do you like best? 1. Automation! This has saved my team countless hours of typing the same responses or copying and pasting templates. 2. Easy to pull data: this has been HUGE assistance for our organization because any data we did have on lead capture, conversion rates, etc.. were all manually tracked. Lots of room for error in that. Infusionsoft helps ensure fewer mistakes are made and numbers are more accurate. 3. Easy for an entire team to share work: I like that I can keep track ...

"Keap is the ultimate marketing automation platform for small business"

What do you like best? Keap is easy to use, but also incredibly flexible and powerful. You can start off automating simple things and expand as you go. What do you dislike? I would like Keap to have more powerful e-commerce / billing automation features. What problems are you solving with the product? What benefits have you realized? Keap helps us capture leads, follow up with prospects via email, sms, snail mail, etc, and keep track of our sales pipeline. It helps us warm up our prospects ...

"Sales and Marketing Automation for entrepreneurs"

What do you like best? I love that I can build a million-dollar machine for myself and my clients that help to create a consistent experience of excellence for our customers. What do you dislike? The user interface is getting better. The ease of use factor has been challenging in the past. What problems are you solving with the product? What benefits have you realized? Creating continuity of experience for customers, ultimately increasing customer happiness and profitability.