Infusionsoft by Keap Reviews in January 2025: User Ratings, Pros & Cons

MIGRATED TO Keap

I'm using InfusionSoft to run 3 businesses

PROS & CONS What are the best aspects of this product? InfusinSoft offers lot of possibilities. I’m using it for 9 years and they constanlty improve the program and release new and helpful features so we can have greta experince and connection with our customers. I’m using it for all my 3 businesses and I have great experience from this product. What aspects are problematic or could work better? There is no option to select duplicate record checking by date of birth and first name. What ...

Great value for money

PROS: I simply love Infusionsoft’s amazing customer service. The app offers plenty of features and the vendor educates users by providing a lot of help areas. Plus, the customer support agents provide prompt and helpful answers to all my questions. As a result, I have been able to successfully implement the system in my company.

Invest your time in Infusionsoft to get good results

PROS: I love that Infusionsoft offers lead generation programs, post-purchase follow up, and marketing automation all in a single system. These features help me to continually collect info about our shoppers and prospects, their preferences, buying history, the links they click and more in a single place.

This tool has helped me to grow my business and to get positive feedback from my customers

PROS: I like that I’m able to get to know all our subscribers while recording the information. InsfusionSoft makes the personalization simple thing. With this tool analyzing data is simple and easy thing to do and to put widgets on the dashboard.

I highly recommend this solution to everyone

PROS: This tool allows me to put everything into place and to convert a prospect into customer and then everything goes automatically. We are in touch with our customers and we can deliver even more product information to them in less time. We can interact with our customers on the phone and make them purchase our product and service.

Excellent client management platform

PROS: I love that I can store all my leads and clients in a single system. The dashboard shows call back reminders which is very helpful. I can relax because I know I am tracking all my prospects and clients without anyone slipping through the cracks.

"Brilliant CRM - Been using for 10 years now."

What do you like best? I like its flexibility to provide me everything I need for my business. The training and support has only got better and better too. What do you dislike? Being in the UK, we still cannot integrate it directly with Text messages but that is coming soon. Recommendations to others considering the product: just do it, yet be prepared to put some time in to learn how to use it correctly. Its great highly recommend it. What problems are you solving with the product? What ...

"Keap is a tool I use thousands of times each day...without lifting a finger!"

What do you like best? The best part about Keap is how customizable it is. We run a sales room of over 100 salesmen and Keap handles all the back end automation that happens thousands of times each day. What do you dislike? About .001% of the time it does not do what I want it to do. Recommendations to others considering the product: Once you get through the learning curve, you will love what Keap can do for your business. Stick with it and it will easily pay itself 100 x's over soon ...

"Keap is the ultimate marketing automation platform for small business"

What do you like best? Keap is easy to use, but also incredibly flexible and powerful. You can start off automating simple things and expand as you go. What do you dislike? I would like Keap to have more powerful e-commerce / billing automation features. What problems are you solving with the product? What benefits have you realized? Keap helps us capture leads, follow up with prospects via email, sms, snail mail, etc, and keep track of our sales pipeline. It helps us warm up our prospects ...

"Infusionsoft is the best"

What do you like best? I love the ecosystem. There are really helpful people in the facebook group as well as other groups, and tons of integrations from the partner ecosystem. What do you dislike? I wish Infusionsoft was a bit better with B2B. Everything is so contact-centric that it's a bit difficult to keep track of all interactions with a company, as opposed to a person. Recommendations to others considering the product: I gave a high rating on ease of use because once you know how to ...