8.8
Spot Score
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Keap is a powerful and feature-rich platform that combines CRM, marketing automation, and sales pipeline tools under one roof, making it an excellent choice for small businesses looking to streamline operations and boost their marketing efforts. Users frequently praise its robust automation capabilities, which save time by taking over mundane tasks, improving ...Read more
Combines CRM, lead management, email marketing, and automation into a single platform, saving time and effort while centralizing operations.
Powerful automation tools streamline repetitive tasks, freeing up significant time for users and increasing productivity.
Intuitive and easy-to-use interface with a guided setup and robust training resources, particularly helpful for beginners.
Excellent customer support praised for being responsive, knowledgeable, and US-based during business hours.
Steep learning curve for advanced features, requiring significant time and effort to master for many users.
High cost of subscription, often noted as expensive relative to competitors, with add-ons increasing overall expenses.
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SA
Shani A
08/25/23
"Keap has helped me every step of the way!"
What do you like best about Keap? I love that Keap provides a guided experience for you so that you're not paying for a program you don't know how to use! The online support has been phenomenal and unmatched from any other program I've worked with before. What do you dislike about Keap? The price point is a bit higher than other programs. I do wish they had a bit more integration opportunities that didn't require using zapier. However, there are so many integrations that make this program ...
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BB
Brooke B
08/25/23
"Keap makes it super easy to understand for automation. Even the "advanced" automations!"
What do you like best about Keap? I've gone automation crazy. As a busy CEO who is both marketing and sales, Keap has helped me take a lot of follow-up tasks off my plate. Huge win. What do you dislike about Keap? I wish reports were more robust or that basic/template reporting was easy to implement and then customize. Recommendations to others considering Keap: Do your homework first. Make sure you have the time, determination, and intelligence to work with a program this in-depth. What ...
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BW
Bruce W
08/24/23
"Good Platform, terrible customer service. They do not care about client relationships"
What do you like best about Keap? Ability to create. I have to keep typing because they require I have minimal characters in order to leave a review. What do you dislike about Keap? Limited amount of fields I can create. There is no ability to pull back after deletion. Keap managament does not value clients or relationships. Stop controlling my data input. If I want to leave a short review then let me leave a short review. OMG! What problems is Keap solving and how is that benefiting ...
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RF
Realtor F
08/22/23
"Best crm system"
What do you like best about Keap? You can do everything from one system. Email blasts, tasks, automation and you can also put a pipeline to track your deals. The coaching classes are worth it as well What do you dislike about Keap? The only downsides are that the app isn't as efficient as it is on the computer. The tasks are emailed to you which I don't like. It would be nice if we can tell someone to set up the automation because we're so busy What problems is Keap solving and how is that ...
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EB
Emily B
08/22/23
"New user, looks good so far"
What do you like best about Keap? I just started using Keap in the last week. It seems very comprehensive and the interface is nice. Time will tell if it will do all of the things we need it to do! What do you dislike about Keap? The developer documentation and code samples are very poor. I can't imagine why, after so many years in business, that they don't have better documentation. The code samples they offer are 9 to 11 years old, and for one of the particular things we're doing, we are ...
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CS
Clay S
08/22/23
"Disappointed in the advice received frm AE @ KEAP that would have avoided a contentious cancellation"
What do you like best about Keap? KEAP is designed to follow internet leads and convert them to customers. It was not suited for maintaining relationships with existing customers. We were very excited about the demos and recommendations not when it came to using it as a CRM it was way short of what we needed and we canceled after the first counseling session. What do you dislike about Keap? Mostly the way the cancellation was handled. We paid initial fees and cancellation fees which I ...
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AS
Ashley S
08/22/23
"Great tool, great training"
What do you like best about Keap? I love the simple format for entering data, the space for all notes , but most of all I love that it sync's with my email for one space for all my records. What do you dislike about Keap? I wish that when you created tasks that it linked with my calendar. What problems is Keap solving and how is that benefiting you? I am now able to keep up with all my contacts and keep all notes in one easy to access place!
RF
Realtor F
08/22/23
"Best crm system"
What do you like best about Keap? You can do everything from one system. Email blasts, tasks, automation and you can also put a pipeline to track your deals. The coaching classes are worth it as well What do you dislike about Keap? The only downsides are that the app isn't as efficient as it is on the computer. The tasks are emailed to you which I don't like. It would be nice if we can tell someone to set up the automation because we're so busy What problems is Keap solving and how is that ...
Read more
AU
Anonymous User
08/22/23
"Keap is a great automation tool that can expand your team"
What do you like best about Keap? Our sales team loves the email automation tools that Keap provides. It has helped our small team reach out to more leads than ever before. The UI is very intuitive! What do you dislike about Keap? For a small business, it is a little bit on the expensive side. It would be better if there were more lower-cost options. What problems is Keap solving and how is that benefiting you? Our sales team needed automation tools to reach a wider audience. Keap has ...
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AS
Ashley S
08/22/23
"Great tool, great training"
What do you like best about Keap? I love the simple format for entering data, the space for all notes , but most of all I love that it sync's with my email for one space for all my records. What do you dislike about Keap? I wish that when you created tasks that it linked with my calendar. What problems is Keap solving and how is that benefiting you? I am now able to keep up with all my contacts and keep all notes in one easy to access place!
