Infusionsoft by Keap Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Keap

"Best Service Ever!"

What do you like best? Highly recommended, The notes sector helps me keep up with all my business conversations and gives me detailed information that is vital to my work position. What do you dislike? I really don't have any dislikes at present What problems are you solving with the product? What benefits have you realized? Customer Service Issues and Sales Proposals Response from Paige Clark of Keap (formerly Infusionsoft) edit Doug, Thank you for taking the time to leave us a review. We ...

"Infusionsoft for small business"

What do you like best? Marketing automation and setting up campaigns What do you dislike? Make more clear how to have Lead scoring capabilities, lead nurturing What problems are you solving with the product? What benefits have you realized? Marketing automation, CRM Response from Paige Clark of Keap (formerly Infusionsoft) edit Hello! Thank you so much for the high marks. So glad to hear the power of the product is beneficial to you and your business! All the best, Paige

"Keap - not just a CRM"

What do you like best? I really like the accounting system. It's one of many features that keeps me with Keap What do you dislike? Well, that would have to me the cost... lol Recommendations to others considering the product: If you're looking for a crm that does pretty much everything, Keap is the way to go. What problems are you solving with the product? What benefits have you realized? I have yet to solve my sales funnel problem. I don't have a lot of stock so it's a bit of a ...

"Great Customer Service"

What do you like best? Besides all the functionality that Keap provides the customer service is amazing. Whenever I have an issue they are always available to help me and go as for as walking me step-by-step through the process flow to make sure I clearly understand everything. What do you dislike? I don't like that I cannot add an attachment to email broadcasts, but I do try my best to work around that so its not that much of an issue/ What problems are you solving with the product? What ...

"Tag; you're it!"

What do you like best? I love that I can apply "tags" to my customers. It makes it very easy to search for customers who match the criteria I am looking for in order to generate leads to fill my sales pipeline. It also allows me to quickly see what the customer's history with us by searching tags rather than manually looking in the "person notes." I also think its great that I can see if a customer has viewed an email I sent or not. What do you dislike? When the quick search goes down it is ...

"Powerful tool for your business"

What do you like best? The automation of tasks and communication has revolutionized the way we do business and keep in touch with our members. What do you dislike? The requirement to use a Keap consultant to assist with personalisation and structure of our campaigns. What problems are you solving with the product? What benefits have you realized? Instant communication with our members all around the clock all over the world. It means we do not need to action a task or send an email when not ...

"Keap keeps our team on task and production moving forward."

What do you like best? It's ability to track our database and it's email management. What do you dislike? It's a robust system, lot's of features we do not use. Recommendations to others considering the product: Try Keap out, you will not be disappointed. Do not listen to the crowds saying it to difficult to learn "confusionsoft" What problems are you solving with the product? What benefits have you realized? Increasing our communication with customers, clients and past clients. Response ...

"Keap has outstanding marketing campaigns we can launch quickly"

What do you like best? There are many templates that we can use to get new email marketing campaign started quickly in Keap. There is also lots of flexibility when it comes to adding new actions or editing actions in our existing campaigns. We can add updated data at many different points along our campaign workflows. Each contact's profile contains loads of information fields that we can use to analyze each user's background and set them up for email campaigns that best fit them. What do ...

"Still new to the CRM world but it's incredible learning everything Keap can do"

What do you like best? I like having one place that organizes so many contacts.Once you get into a groove of how to organize your pipeline, you can move through follow ups pretty fast. What do you dislike? I do wish there was more flexibility in certain areas. I would rather have a check box section to count my "touches" instead of rating how "hot" they are. Many sales happen between the 5th and 17th touch so I would like to track that more easily. I also wish clients could be added and ...

"Keap - Literal but Necessary"

What do you like best? Keap's data analysis is top notch. Assuming you set up your campaigns and tags properly, understanding where your contacts come from, receive from you, and end up is easy! Keap also has a great dashboard feature that allows you to navigate your main tasks or priority easily. What do you dislike? Keap is not the most intuitive CRM system out there and lacks in user experience. Building out email campaigns can be a pain, having to zoom out so you can see the full screen ...