Infusionsoft by Keap Reviews in January 2025: User Ratings, Pros & Cons

MIGRATED TO Keap

"Infusionsoft my choice"

What do you like best? automating followups and the campaign stages, using the email blasts and followup reminders What do you dislike? inability to connect to other platforms I market through, this is a constant challenge. I am finding nearly every service I go to use not connectable to Infusionsoft. My biggest frustration so much so it would be the most likely reason for leaving. Recommendations to others considering the product: It is the industry standard, always growing and improving. ...

"Its a great software, I have been using it for many years!"

What do you like best? The ability to create campaign and to easily setup funnels for many applications. What do you dislike? There is some chunkiness to be able to manage your inventory for what you have in stock. I think it could use some tweaking that would help with reporting and inventory management. For example you can setup your warning and pulling stock from your website if you are running low. I have to create a all sales report and make fake sales to be able to pull a column into ...

"Great for Small Businesses"

What do you like best? I love how easy it is to add in new contacts and keep everyone organized. Being able to send out invoices this easy is a major plus! I also like that I can have it on my desktop so I don't have to be staring at my phone. What do you dislike? I wish the text/call features were better. I found out I can't do group texting which is frustrating at time. And it takes a bit for the app to open. I wish it was faster when I was trying to respond to a text message or ...

"Keeps us in direct communication with and allows us to meet them easily"

What do you like best? It is an incredibly sophisticated instrument. I love it being able to manage lots of details for clients with excellent segmentation resources that can be used in communications strategies and email transmissions. The project creator is user friendly and offers fast coverage. It is very adaptable to the needs of all our customers. The builder's webpage is solid and quick to use. It can be used for customer support automations, for emails and more. The email creator is ...

"Best Tracking Features"

What do you like best? I like the Pipeline feature to help me keep up with each Prospect's status What do you dislike? That I can not print a "status report" from the Pipeline feature Recommendations to others considering the product: Make sure to keep track of all prospects. This helps you keep track of your potential deals before and after "Deal" are won. What problems are you solving with the product? What benefits have you realized? Keeping track of each phase of where my Prospects are ...

"Online marketing automation with amazing features"

What do you like best? We can automate a wide range of useful online marketing features that let our flow of marketing contacts and content happen smoothly and on a frequent basis. I we can set many key variables in regards to email send times and add keywords to contacts that can trigger custom actions within the Infusionsoft account for account updates and email-sending activities. What do you dislike? Infusionsoft has performed great and doesn't have many weaknesses as far as ...

"Great Marketing Automation"

What do you like best? The marketing automation is the best feature in my opinion. A CRM is a CRM in some ways, but the marketing automation is what operates best compared to others in the market. I also really like the ease of use. The campaign builder in particular is highly intuitive. Even as someone who had little to no experience setting up complex funnels, I was able to figure it out, because you simply drag and drop different goals and sequences and then fill in the blanks. I also ...

"Systematize Campaigns"

What do you like best? I love how you can set it and forget it with campaigns yet alter them as often as you need. We have able to stay in consistent, quality contact with our clients for years without having to create new content every week. What do you dislike? The learning curve was fairly steep, especially with tagging. What problems are you solving with the product? What benefits have you realized? The biggest benefit is in segmenting our lists and sending truly customized ...

"Tag; you're it!"

What do you like best? I love that I can apply "tags" to my customers. It makes it very easy to search for customers who match the criteria I am looking for in order to generate leads to fill my sales pipeline. It also allows me to quickly see what the customer's history with us by searching tags rather than manually looking in the "person notes." I also think its great that I can see if a customer has viewed an email I sent or not. What do you dislike? When the quick search goes down it is ...

"Keap has outstanding marketing campaigns we can launch quickly"

What do you like best? There are many templates that we can use to get new email marketing campaign started quickly in Keap. There is also lots of flexibility when it comes to adding new actions or editing actions in our existing campaigns. We can add updated data at many different points along our campaign workflows. Each contact's profile contains loads of information fields that we can use to analyze each user's background and set them up for email campaigns that best fit them. What do ...