Infusionsoft by Keap Reviews in January 2025: User Ratings, Pros & Cons

MIGRATED TO Keap

"Great sales and marketing tool for SMBs."

What do you like best? It does a little bit of everything. I can run a sales team, create dynamic and automated marketing campaigns, and bill my customers all in single place. What do you dislike? I wish there was a better way to manage my support tickets within the tool. What problems are you solving with the product? What benefits have you realized? It's a great way to grow my business by managing my sales team's efforts and automating my marketing. When done right, it's like putting ...

"If you like eliminating repetitive tasks, Infusionsoft (we use the older product) is very useful!"

What do you like best? Easy to learn. Good phone support. Lots of extendability through third-party applications due to the fact it has been around a long time. Third party applications are well-supported. What do you dislike? I do wish that custom fields weren't used in place of software objects. Having objects (and therefore, an unlimited number of objects per account as opposed to 150 custom fields) would have been useful for us. Not a deal breaker, though, as we were able to find ...

"1 hour of less work per day, thanks to Keap."

What do you like best? without Keap, forms automatically sending emails, reminding me when task need to be done, and when contacts need to be touched, I would have at least an hour of more work every day.The Business number helps me send invoices in ways that my younger customer base is more likely to respond with a payment. What do you dislike? The app has its issues, but they are usually fixed, the development team is not very open to new ideas submitted by customers, however their ideas ...

"CRM making my life easier!"

What do you like best? Everything is all in one place and platform. What do you dislike? I didn't realize there wasn't a sales funnel built in. That would be ideal. Recommendations to others considering the product: Get in and play around with the software. It's not as confusing as others say! It's been really easy to build funnels. Just wish they had a sales funnel component. What problems are you solving with the product? What benefits have you realized? Keeping prospects and clients ...

"A turn-key CRM with Marketing Automation"

What do you like best? I love how easy it is to manage my contacts, automate business process for sales and follow up. What do you dislike? The invoicing & quoting system is barebones, I wish it had a deeper level of customizations. What problems are you solving with the product? What benefits have you realized? I use keep to centralize all of the tasks and knowledge around my sales activities for my business. I also leverage the feature-rich marketing autoation and business process ...

"Keap, I love to keep."

What do you like best? I like how the email broadcast system works, I also like the campaign feature. What do you dislike? I dislike the process of eliminating the multiple contact. I had to do it one by one. What problems are you solving with the product? What benefits have you realized? This helps us sends out important messages and newsletter to all our patients. The Email broadcasting system is a very good way to keep in touch. During the pandemic (and I mean up to present) we use this ...

"Solid and great tech support"

What do you like best? First of all, I know that I have not touched upon all of the potential of Keap, but what I have used has been very user-friendly and whenever I could not figure something out, Tech Support has been prompt, professional and to the point. What do you dislike? Nothing specific in Keap. I don't have the time to learn more about it. What problems are you solving with the product? What benefits have you realized? Keeping track of customers and potential customer history. We ...

"infusionsoft / Keap used in successful marketing business"

What do you like best? The automation capability using Campaigns, and ease of use for basic functions, as well as the customizable Dashboard. What do you dislike? The reporting could be a little more intuitive. I would also like to see more customization available in reporting. What problems are you solving with the product? What benefits have you realized? We are segregating our customers by interest and purchases, and automating workflow sequences for processes. The ability to schedule ...

"Wonderful automated marketing solution for a really affordable price."

What do you like best? I'm able to tie in most of my automated marketing needs in 1 place. What do you dislike? I have to also pay for other services and then integrate them into this platform. I wish they would offer text messaging and scheduling services directly. Also, the landing page editor is simply terrible. Recommendations to others considering the product: Make sure you get a good consultant that can help with the technical aspects of creating the campaigns. It's more intuitive ...

"Great Company for CRM"

What do you like best? It allows me to compile my emails off my website and off my Shopify POS. Since 70% of my business is off my POS this is critical. I feel that the email broadcast platform is easy to manage. The importance of this has been magnified during Covid when I have relied on my customer database to stay in business! What do you dislike? My only dislike through the 8 years I have used it,is that when I add emails and contacts that I have gathered legitimately that I have them ...