Infusionsoft by Keap Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Keap

"Have loved the ease of use, the variety of options and the excellent support."

What do you like best? Customer support is the best in the bus. What do you dislike? Entering an offline sale can feel slow. Recommendations to others considering the product: Product offers many options with wonderful support. What problems are you solving with the product? What benefits have you realized? Client management, online store, broadcast emails, email campaigns, all are handled in one place.

"Good CRM features but outdated API support"

What do you like best? CRM system features such as Email campaigns, contacts, tags What do you dislike? RESP API support is still not having all features via API available Recommendations to others considering the product: REST API support is evolving and this age of technology they are still asking us to use XML-RPC API which is very old method. What problems are you solving with the product? What benefits have you realized? Customer Relationship Management software features such as ...

"Can be very useful."

What do you like best? It is a good software for keeping track of your sales database and keeping notes. What do you dislike? Still learning how to use the search criteria and tasks and appointments. Recommendations to others considering the product: Just keep using it and ask the infusion soft community for help. They have always been useful to me. What problems are you solving with the product? What benefits have you realized? It is a good place to save all of the correspondence and ...

"Magic tool!"

What do you like best? It's a full optional instrument to make marketing in the best possible way, very flexible to follow all specific strategy on Landing pages, nurturing, referrals catching, up sell and cross sell funnels and so on. What I like is the easy way to get integration with other software used in the business, for example to manage admin issues or some specific marketing issues. With notes, tasks and opportunities you easely check what your sales agents are doing, what ...

"Great CRM for new businesses."

What do you like best? It is very simple to use and helps automate lots of stuff small businesses do. What do you dislike? Nothing as it is perfectly suitable for those in the target user group. Recommendations to others considering the product: If you are a new or small business with a focus on booking appointments with clients and basic automation this will be a great fit. If your needs are greater than that then there are multiple tiers of the software so should find one most suited to ...

"Great Customer Service!"

What do you like best? The software itself is amazing but I received great customer service from Josh who stepped above and beyond to ensure that all of my needs were met while being incredibly friendly and even funny. Thanks, Josh! What do you dislike? Absolutely nothing. Keap is a product that definitely worth the investment! Recommendations to others considering the product: Get it ! Best investment What problems are you solving with the product? What benefits have you realized? I needed ...

"Great Company for CRM"

What do you like best? It allows me to compile my emails off my website and off my Shopify POS. Since 70% of my business is off my POS this is critical. I feel that the email broadcast platform is easy to manage. The importance of this has been magnified during Covid when I have relied on my customer database to stay in business! What do you dislike? My only dislike through the 8 years I have used it,is that when I add emails and contacts that I have gathered legitimately that I have them ...

"Great Solution for a Tricky Problems"

What do you like best? We originally used Keap (Infusionsoft) to manage participant registration and preparation for our healing retreats. We like that the software gives us the ability to intuitively design and modify workflows. Because of our success in this project, we're moving to Keap for all of our CRM needs (volunteer management and donor/sales cycle management as well). What do you dislike? We really don't have any complaints. Anything outside of the software's scope, we have been ...

"Infusionsoft my choice"

What do you like best? automating followups and the campaign stages, using the email blasts and followup reminders What do you dislike? inability to connect to other platforms I market through, this is a constant challenge. I am finding nearly every service I go to use not connectable to Infusionsoft. My biggest frustration so much so it would be the most likely reason for leaving. Recommendations to others considering the product: It is the industry standard, always growing and improving. ...

"Complete Solution"

What do you like best? In my opinion, the heart of an automated marketing system is the campaign builder. The graphical interface makes it easy to see how each campaign is structured. The reporting shows statistics so you know how each element is performing. This is a complicated product with lots of features. That requires highly trained support staff. I've gotten very good help troubleshooting issues that were mostly my lack of knowledge and experience. In other words, it's often like a ...