Infusionsoft by Keap Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Keap

"Wonderful automated marketing solution for a really affordable price."

What do you like best? I'm able to tie in most of my automated marketing needs in 1 place. What do you dislike? I have to also pay for other services and then integrate them into this platform. I wish they would offer text messaging and scheduling services directly. Also, the landing page editor is simply terrible. Recommendations to others considering the product: Make sure you get a good consultant that can help with the technical aspects of creating the campaigns. It's more intuitive ...

"Buggy"

What do you like best? Manages a lot, like billing, marketing and customer notes. What do you dislike? Buggy and inconsistent . The software breaks almost monthly and you will lose revenue bec What problems are you solving with the product? What benefits have you realized? None.

"Infusionsoft: solid CRM for mid market companies. Very configurable."

What do you like best? Infusionsoft is HIGHLY configurable application. Changes are made to support our business weekly. What do you dislike? Sometimes we incur performance issues /slow page loading. Recommendations to others considering the product: Improve connectors library. Expose more APIs. What problems are you solving with the product? What benefits have you realized? Infusionsoft supports 3 lines of business, each with specific business processes, accounts, customers, prospects. All ...

"Controller and Systems Specialist"

What do you like best? I like how user friendly and uncomplicated it is. What do you dislike? Lack of customizable reporting and cannot pull quantities for sales on any reports. Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? It is our main CRM system. The ability to do payment plans and subscriptions has proven to be much better than any other systems we have tried.

"Best CRM and Marketing Platform I have ever used, I recommend it to everyone!"

What do you like best? Campaign Manager, hands down. In today's world, instant contact is very important with Campaign Manager, we are able to set up so many different streams to make sure the client is getting the most accurate information that is related to them. With the implementation of tags, possibilities are endless. The drag and drop makes not only being able to visualize the contact stream effectively, but it is amazing when you are able to show bosses, or clients a visual of what ...

"Active User"

What do you like best? I love the automation capabilities and/or functions offered What do you dislike? I dislike that I experienced hiccups that caused me to lose accounts and money Recommendations to others considering the product: Keep has its bugs but every company will experience some issues at some point. Keap representatives were very helpful in addressing the issues I faced. Although, I didn't appreciate losing money I do appreciate KEAP being a company willing to work to make the ...

"Best automation software for small businesses!"

What do you like best? I love Keap. They have great customer service and their product is extremely valuable for the price. Their campaign builder is by far the most valuable part, but having a dedicated land line and CRM built in make it worth so much more. What do you dislike? Sometimes there are glitches as with any system, but they do a great job staying in top of anything that may arise. Recommendations to others considering the product: This is a really great product for small ...

"Powerful Automation with amazing support"

What do you like best? The campaign canvas, drag and drop automation sequences and connectivity with Wordpress. What do you dislike? The platform can be slow at times, however generally okay Recommendations to others considering the product: Very powerful automation tool, like all good tools you need to know how to use it , and have clear goals and objectives What problems are you solving with the product? What benefits have you realized? Generating and automating lead funnels from website ...

"Keap (Infusionsoft) is a robust platform but may pose a challenge to some users"

What do you like best? I like that Keap has a lot of functionality that is useful for both marketing processes and internal processes. I have used Keap for a number of my clients in multiple industries. Realtors have a special affinity for Keap because of the ability to consistently engage with their leads and their prospects before, during, and after the sales process. I have also had much success with Infusionsoft as a tool to facilitate membership sites and learning platforms such as ...

"Infusionsoft review"

What do you like best? Infusionsoft is a full CRM management tool that allows to only create, organize, and configure your contact list but also market to them as well. It's email marketing functionality really allows you to target your customer anywhere throughout the product life cycle. It's email marketing campaigns allow for complex logic and supports drip and nurture campaigns. Infusionsoft also makes it easy to set up conversion funnels and integrates with various other third-party ...