Infusionsoft by Keap Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Keap

"When the company became Keap, customer service was non-existent"

What do you like best? After being a client for over 7 years, the application worked ok but was not versatile to run more than one company with the application. What do you dislike? Upon canceling my account I was told I would need to give 10 days notice only after speaking to a Keap representative which took two days to connect with a customer representative. My "assigned" CSR had never reached out to me. This policy was not in effect when I subscribed to infusionsoft. I have since moved ...

"Great for Small to Medium Business's"

What do you like best? It's simple to use and you can alter your dashboards and dropdowns incredibly easy! We have made changes to our edition to fit our business and it has made everyone's lives easier! We have 4 different departments that have all restructured their specific dashboards to fit what they do daily! IGreat way to stay on top of your leads and clients! What do you dislike? Integrations could be more friendly and the updates take forever! Also, tech support could do better as ...

"Too Complicated - Hidden $$$ you'll spend thousands more..."

What do you like best? I thought it was going to manage all of my CRM, Email Marketing and Reporting...but in order to interface with the Infusionsoft/Keap platform I needed to continually hire experts who tried charging me $3,500 per month on top of what I was paying Keap. What do you dislike? Way too complicated. When you sign up, included in your set up is the cost for an expert -- who you think is working for Keap...but they're an independent contractor who is being paid a cut rate to ...

"A turn-key CRM with Marketing Automation"

What do you like best? I love how easy it is to manage my contacts, automate business process for sales and follow up. What do you dislike? The invoicing & quoting system is barebones, I wish it had a deeper level of customizations. What problems are you solving with the product? What benefits have you realized? I use keep to centralize all of the tasks and knowledge around my sales activities for my business. I also leverage the feature-rich marketing autoation and business process ...

"Keap, I love to keep."

What do you like best? I like how the email broadcast system works, I also like the campaign feature. What do you dislike? I dislike the process of eliminating the multiple contact. I had to do it one by one. What problems are you solving with the product? What benefits have you realized? This helps us sends out important messages and newsletter to all our patients. The Email broadcasting system is a very good way to keep in touch. During the pandemic (and I mean up to present) we use this ...

"Solid and great tech support"

What do you like best? First of all, I know that I have not touched upon all of the potential of Keap, but what I have used has been very user-friendly and whenever I could not figure something out, Tech Support has been prompt, professional and to the point. What do you dislike? Nothing specific in Keap. I don't have the time to learn more about it. What problems are you solving with the product? What benefits have you realized? Keeping track of customers and potential customer history. We ...

"Fabulous CRM!"

What do you like best? How easy it is to maintain a database of 4200 and incorporating campaigns, etc., for marketing purposes. Seriously, I'd be lost without this software. What do you dislike? Not much, in fact I can't think of anything. This software works so well for my entire brokerage! Recommendations to others considering the product: It is a powerful program that works really well, I do have a marketing director that makes the campaigns work. What problems are you solving with the ...

"Important concise useful information."

What do you like best? The information received on our inquiry replies is easy to read and understand. You don't have to look for any other information. The replies are usually focused towards us being able to respond in a more consistent fashion with accuracy towards our targeted market. What do you dislike? There's always room for improvement is anything we are doing or working with. I would say that work history from previous interactions and being able to search them would help ...

"Growing my business without the HR headaches"

What do you like best? Ability to tailor to my systems / processes to optimise automatable tasks What do you dislike? Can't integrate with Xero for invoicing. What problems are you solving with the product? What benefits have you realized? Administration / back office activities diminishing daily - the best is scheduling meetings: I simply send a link for either 15min enquiry, 30 min exploratory or 1hr coaching session to my clients to arrange (no more to-fro ping-pong of emails) - saves me ...

"infusionsoft / Keap used in successful marketing business"

What do you like best? The automation capability using Campaigns, and ease of use for basic functions, as well as the customizable Dashboard. What do you dislike? The reporting could be a little more intuitive. I would also like to see more customization available in reporting. What problems are you solving with the product? What benefits have you realized? We are segregating our customers by interest and purchases, and automating workflow sequences for processes. The ability to schedule ...