Influitive Reviews in April 2025: User Ratings, Pros & Cons

Robust advocacy platform

What do you like best? Influitive is packed with all the customization and integration capabilities you would expect from a best-in-class advocacy platform. The platform is intuitive to use and their implementation and client success services are excellent. What do you dislike? I think their discussion forum could be improved. The way threads are nested is slightly confusing, and there aren't many configuration options available. I'd love to see more a forum-like layout for ...

Great Value for Customers, Internal Team

What do you like best? Influitive is a great channel for natural customer engagement. It allows you to gain a deeper understanding of how customers use your products and also can drive marketing opportunities. If you are looking to increase your product reviews, gain referrals from customers/trusted users, Influitive is a vendor worth considering. From a support perspective, you can leverage other customers' knowledge to help answer questions that other users may have. We also used ...

Influitive is a great business partner

What do you like best? Connecting directly with our community users to provide information and to obtain feedback from them. What do you dislike? An improved campaign library to use in our community that will help us reach our community and company goals. Recommendations to others considering the product: If you're looking to build an exclusive online community, Influitive is a great company to work with. We have a dedicated Customer Success Manager that we meet with monthly to ...

A dynamic advocacy-fueling platform for a myriad of customer engagement opportunities!

What do you like best? What I like the most about Influitive is that it is a clean platform, easy to navigate, and with clear instructions all around, even though it is equipped with everything you need to create meaningful engagements with customers. It also enables you to build upon it and develop various aspects of your hub further. What do you dislike? - Reporting capabilities should be enhanced as a priority. Reporting should allow for more granular data exploration, including ...

Great platform to engage with customers

What do you like best? Challenges are very easy to set up. Customer service is very attentive. What do you dislike? Unsure at this time, although I've only been using the platform for about 1 year as an administrator. What problems are you solving with the product? What benefits have you realized? Improve customer engagement and foster greater communication.

Great Community Portal for Incentivizing Reference Activity

What do you like best? Influitive is a robust tool that allows you to incentivize your customer reference activity. You can create a fun, branded portal for community engagement. It is pretty easy to understand and the UX is intuitive. They have also come a long way in how to capture data and make it actionable. What do you dislike? It is a full time job to manage and set up! Setting up challenges, organizing, and getting it to where you like is a full time job. They have come a long ...

An amazing technology that backs our advocate program.

What do you like best? Ease of Reporting, best in class automated dashboards. What do you dislike? Can be more flexible with the challenge creation. Recommendations to others considering the product: Direct insight from customers for our product and we get to know what our customer needs in terms of content. Easy to use best in class automated dashboards. Can improve the challenge creation setup by being more flexible What problems are you solving with the product? What ...

Gamification platform for scaling advocacy

What do you like best? Influitive is a good tool to drive your advocacy program to scale. The user interface is simple and clean and can be customized decently well to your needs. Reward fulfillment can be automated, which is great. Tracking advocates' activities and reporting has been much improved over the years. What do you dislike? The support has been lackluster, although I have seen improvements recently on response time and thoroughness. The backend is not as easy to use. ...

Truly innovative, but the platform (and specially the app) needs improvements!

What do you like best? It's the most innovative and complete customer marketing solution in the market. The concept is great: fun, easy to administrate and easy to proof return on investment. The team is amazing, specially the Influitive Services team: professional, knowledgable, responsive, proactive, creative, and fun to work with. What do you dislike? The platform still needs quite a lot of improvements: the UI/UX has been flagged as deficient directly by my customers, specially in ...

Influitive’s Software Was Integral to Building Out Our World-Class B2B Advocate Marketing Program

What do you like best? Influitive's AdvocateHub product is truly unique. It's effectively a white label hub, that you customize to suit the needs of your advocacy programs. Within every hub, you have a discussion forum where customers or other members interact with each other; a section for 'challenges' (which are games that you can have customers complete to help you achieve business goals or have fun); a rewards section where customers can redeem the points that they earn when ...