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Influitive - Customer Advocacy Software

Influitive Reviews in April 2025: User Ratings, Pros & Cons

Empowering customers.

4.6

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Influitive Reviews & Ratings

4.6

Excellent

Based on 341 ratings & 247 reviews

Rating Distribution

Excellent

(181)

Very Good

(49)

Good

(13)

Poor

(2)

Terible

(2)

Expert's Review

Influitive stands out as a top-notch platform for customer advocacy and community engagement. Users consistently praise its intuitive interface, customizable features, and gamification elements that set it apart from other platforms. The platform's ability to engage customers, nurture advocates, and foster networking is highly appreciated, along with the ongoing ...Read more

Influitive pros and cons

  • Easy to customize and cater directly for specific company needs.

  • Intuitive platform that is easy to use and understand for both admins and users.

  • Continuous updates and improvements to provide new features and enhance user experience.

  • Excellent customer support and assistance provided by the team.

  • Newcomers might find the richness of features and customizations complex without proper support.

  • Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.

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Showing 221-230 out of 247

CZ

Christina Z

11/14/17

4.5 out of 5

I love it!

What do you like best? I was skeptical at first, but this platform really does work! It helps get people involved with your brand and the gamification keeps them coming back again and again. Promoting new content, letting your best customers learn about your newest offerings, getting your best references in one place and making sure they don't get fatigued...and so much more! What do you dislike? The software could be more customized, if I don't want to send certain emails I wish I ...

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SZ

Shannon Z

11/13/17

5 out of 5

Influitive is my partner in customer advocacy!

What do you like best? I love the platform as a way to connect with our customers, but I really LOVE the support and insights from the Influitive staff. They are full of ideas and share tons of knowledge to help you continually raise your advocate marketing efforts to the next level. What do you dislike? The only minor issue I have is the few occasional glitches with software. Their IT support is always very proactive in communicating and addressing any global issues and super helpful ...

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AM

Ashley M

11/10/17

5 out of 5

The Best Tool For Uncovering Your Brand's Biggest Advocates!

What do you like best? The ability to create a community with our customers. We have learned A LOT from them. We are able to discover what their likes and dislikes are, what tools they need to get their job done efficiently and how our product can be enhanced to fulfill those desires. By uncovering who is a "super fan" of our product allows us to leverage those customers for marketing materials and to assist sales with webinars. With Influitive, we are able to create a more meaningful ...

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AW

Alex W

11/09/17

5 out of 5

Influitive is life changing for you and for your advocates.

What do you like best? It's so much fun to be the admin of an influitive hub. So much benefit to our admins, teachers and us! Most especially the engagement I get to have with these folks every day, it's truly the best. What do you dislike? Zero things. It's wonderful! I would recommend it to anyone. Recommendations to others considering the product: Whatever you do, do not try to roll out in 2 weeks. Wanted to cry. It was really rough. Take the recommended 45+ days to complete ...

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TS

Tracy S

11/09/17

5 out of 5

AdvocateHub is Extremely Easy to Use

What do you like best? The user interface is very easy to use. The ability to gamify asking customers to perform acts of advocacy is brilliant. The Influitive Training, Client Success and Onboarding teams are very experienced and helpful. They are continually sharing best practices with us to help us meet our program goals. What do you dislike? The reporting is a bit complex and not super easy to use. This is the only complaint that I have. Recommendations to others considering the ...

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BC

Brittney C

11/09/17

4.5 out of 5

Fun for both clients and administrators!

What do you like best? I like the fact that Influitive provides ways for us to connect with our clients aside from emails and newsletters. It's a fun way for them to engage with the company and it's easy for us to use. The features also allow you to be very strategic in the way that you provide incentives from your clients. You can even group certain clients together based on criteria and target your activities to include or exclude them. What do you dislike? I wish it were easier to ...

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EQ

Eileen Q

11/09/17

5 out of 5

Great Customer Advocacy Tool

What do you like best? Easy to learn and maintain, engaging for customers, valuable for gathering customer feedback and Salesforce integration. The product has been invaluable in reducing the time it takes to secure a reference for Sales -- from day(s) to hours) What do you dislike? The Discussions are could be more seamlessly integrated, the quiz functionality could be more robust, and I wish the match categories were easier to search for targeting. Recommendations to others ...

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JA

Jen A

11/09/17

3.5 out of 5

Great ADVOCATE Tool!

What do you like best? The challenges are fun and engaging, yet relevant! What do you dislike? I honestly wish there were more challenges! What problems are you solving with the product? What benefits have you realized? Getting our Partners to submit their feedback has been great. We get real-time, real accurate answers.

LP

Liz P

11/08/17

5 out of 5

Influitive will ROCK your Marketing World!

What do you like best? I’ve been a HUGE fan of Influitive for years! I heard about it about five years ago, used it for two and plan to roll it out at my new company Five9 in Q1 2018. Love this product as it lets me scale my program beyond anything I could do on my own! Also it’s amazing because it helps with so many aspects of marketing from references, reviews, content creation, social and so much more! Hugely valuable and HIGHLY recommend! What do you dislike? Nothing I'd change or ...

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TS

Tracy S

11/05/17

5 out of 5

Influitive AdvocateHub is so easy to use

What do you like best? The intuitive user and admin interfaces make the solution extremely easy to use. The Influitive client success, training and customer support teams are very helpful and knowledge. They are willing to share best practices that they have developed as well as lessons learned from other customers. What do you dislike? The reporting function is extensive but complex. What problems are you solving with the product? What benefits have you realized? Keeping our ...

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