Influitive Reviews in April 2025: User Ratings, Pros & Cons

Great advocacy platform

What do you like best? Influitive is a great hub to host a private advocate community. Being able to invite people that you feel fit to advocate for your company, it has great capabilities like interactive ways to gather feedback or research, and integrations to make reward fulfillment very easy! You even have a CS rep as your go-to for any questions or issues you're having. What do you dislike? Like every company, there are things that are lacking - I would say my biggest dislike ...

Great for scaling advocate marketing

What do you like best? Great place to engage with customers. integrations with platforms like Salesforce, Sendoso, etc. make it easy to manage customer references, asks, etc. I love the channel feature to be able to group challenges by category. What do you dislike? I don't like that you can't customize Influtive emails to customers, some of the UI can be a big clunky, and it's not always the most friendly to use tool. What problems are you solving with the product? What benefits ...

You need a lot of customers

What do you like best? Influitive has a great CSM and onboarding team who take a lot of time to help you get running. If you're looking for a very robust customer community hub, they have gamification, discussion board, referral page, and a lot of other gadgets built in ready to go for you. What do you dislike? It's A LOT to learn and get running. Publishing challenges constantly is time consuming and if you can't get a lot of customers to join, there's very much activity in the hub. ...

Influitive provide a differentiating experience and engagement through for our Customers

What do you like best? Our hub allows us to promote our brand and reward our advocates for their great work. What I like best are campaigns which drive engagement and have specific goals and are for advocates. It is a great tool to offer our customers valuable resources to support them throughout their customer journey. What do you dislike? Its a bit limiting with certain technical back office management. What problems are you solving with the product? What benefits have you ...

A Must For Inbound Marketing!

What do you like best? They have a large library of resources to assist you to create new content and to use their tools. They also have coaches that help you define goals and more importantly to reach them! Regarding the AdvocateHub, it is perfect to build a community with your customers and build a relationship with them. It makes communication easier to receive feedback, create case studies as well as contacting possible advocates. With their own personal AdvocateHub VIP you can use ...

Great way to engage and educate advocates/customers

What do you like best? I've enjoyed the gamification function of Influitive. Love how easy it is to implement and how easy it is to use. What do you dislike? Their platform gets buggy sometimes, but Influitive Support is extremely helpful. What problems are you solving with the product? What benefits have you realized? Gain more customers and engage them with our brand. It allows us to identify new advocates, better nurture those who are already advocates and to better organize ...

Great for Community Building

What do you like best? Influitive makes it easy to give advocates a call to action, and an Influitive hub is a great way to nurture advocates that might otherwise fly under the radar. What do you dislike? The process for reviewing responses is a bit clunky and time-consuming. What problems are you solving with the product? What benefits have you realized? My team is using Influitive to build a community of customers who feel like they are genuinely getting something valuable out ...

A Great Tool, but Unfortunately One That Motivates Customers to "Play the Game

What do you like best? The targeting functionality within Influitive is absolutely stellar. Really there are numerous ways to isolate and target customers and really guide their customer journey through your advocacy program. The functionality the tool natively holds to enable a customer to work their way through an advocate lifecycle is stellar to say the least. What do you dislike? SalesForce integration and support is severely lacking. We've had numerous support issues in trying to ...

A great customer building relationship platform

What do you like best? I like the ability I have to create a great foundation with my customers, based on various things I can do within the platform. I can educate, nurture and foster relationships across peer to peer & customer to internal teams. What do you dislike? I struggle with various back end limitations and tracking methods. What problems are you solving with the product? What benefits have you realized? The biggest benefit to me, is providing our customers with a ...

Great Customer Advocacy Tool

What do you like best? I like that Influitive's community platform empowers our organization to engage with our customers in unique and scalable. Through our community, we are able to gather valuable product feedback, request online reviews, generate case studies and testimonials, identify customers for different speaking opportunities, receive referrals, share company news and announcements, promote customer events, and so much more! The discussion feature has been really popular among ...