Influitive Reviews in April 2025: User Ratings, Pros & Cons

Great Product for Community Gamification

What do you like best? Gamification with challenges and getting customers involved in solving issues What do you dislike? Community Discussions could use some focus What problems are you solving with the product? What benefits have you realized? Bringing the long tail customers together to learn and communication

Infulitive Helps Make Your Advocacy Program Shine

What do you like best? Infulitive allows all of our advocates to have one central location to interact with not only us but it also allows them a location to interact with other Genesys advocates.The platform also provides the gamification aspect of our advocacy program which our advocates love. What do you dislike? With Genesys being a global company we have struggled a bit with the Infulitive program being truly global. Infulitive has recently added a multi language feature to their ...

Best Implementation Experience for a SaaS Tool

What do you like best? The implementation of Influitive was incredible. Our onboarding specialist helped us every single step of the way and helped us achieve all of our goals prior to launch. What do you dislike? The naming conventions on the back end are a little tricky to get accustomed to, but the tool is very user friendly. What problems are you solving with the product? What benefits have you realized? We used Influitive to set up our customer community and the benefits ...

Ferramenta essencial na estratégia de Customer Advocacy do RD Station!

What do you like best? Utilizamos o AdvocateHub na estratégia de Customer Advocacy do RD Station desde 2018. Gostamos muito da ferramenta, e ela é essencial para a construção da nossa comunidade. A grande variedade de tipos de estágios de desafios e customização é algo muito valioso para gente. A funcionalidade de fórum tem melhorado a cada dia! What do you dislike? Acredito que poderia ter mais customização na hora do envio de notificações de desafios. Além disso, a parte de envio de ...

Flexible Community platform with excellent support and services teams

What do you like best? With a little training, the admin panel of Influititive is fairly logical and easy to learn. The front-end customer-facing view provides a strong tool to present a good experience to community members, incluiding the Challenge feature. What do you dislike? Out of the box performance reporting/dashboards are good, but going beyond to configure non-standardized reports is not easy IMO. What problems are you solving with the product? What benefits have you ...

Great way to connect with customers!

What do you like best? The level of personalization that Influitive offers is great--challenges can even be brought to 1:1--we've used this degree of personalization for specific big "asks" of customers, and it's worked really well. Given how many different challenges and channels can be created, customers get a wide variety of ways in which they can engage and interact. What do you dislike? The weekly digest doesn't currently allow admins to select which challenges get highlighted. ...

Influitive's Advocate Hub Helps Me Drive Results for My Organization and Mobilize Happy Customers

What do you like best? Influitive's Advocate Hub is easy to use and helps me engage my customers in a meaningful way. Best of all, Influitive is committed to my success and is more of a partner than a vendor. The tool helps us communicate with our customers in a meaningful way and reward them for everything that they do for our business. Not only can we provide tools and resources to help customers with our product but we can drive measurable results by building out testimonials, a ...

Influitive team has been a huge help in getting us to a point where our hub can thrive

What do you like best? Support team, Account rep and content creators are expert and engaged. What do you dislike? Platform can be a bit slow, but that is being addressed Recommendations to others considering the product: Plan ahead, story board, know your audience segmentation up front What problems are you solving with the product? What benefits have you realized? Social sharing is a key metric and it's going up. Received great input from advocate members during and ...

Influitive brings your customers closer

What do you like best? My favorite thing about Influitive is that it can be as guided or as "free-verse" as you'd like it to be! My reps have always been extremely helpful and make sure I have resources and examples to use if I mention I have a specific goal, but the platform is also open enough that there really aren't limitations to what you can do. No matter what you want to accomplish with your customers (or want to have your customers accomplish) there is a way you can make it happen ...

Expanding advocacy, building client relationships, and impacting the business

What do you like best? Influitive has been a valuable partner to us since the beginning. Given the field of advocacy and associated tech stack is relatively new, having a partner to guide us and share best practices has been invaluable as we have grown and expanded the influence of our program. The technology is pretty easy to use once you learn it, and functionality has consistently increased as Influitive itself has evolved. The tool allows us to engage our clients at scale and glean ...