Incident IQ Reviews in April 2025: User Ratings, Pros & Cons

"A very solid inventory suite"

What do you like best about Incident IQ? I enjoy having a large number of options when searching for information on our inventory. Having multiple ways to look up items and information on those items makes my job easier and removes a lot of questions that may arise later. What do you dislike about Incident IQ? My company had an issue with a Chromebook and how it was imported into the incident iq platform. The serial was unable to be found, and it said the asset tag for that item was already ...

"Great K-12 Focused Help Desk and Asset Management Platform"

What do you like best about Incident IQ? This is the only helpdesk on the market that is specifically designed for K-12 and it has really streamlined my district's IT operations. Teachers find it easy to use and my techs like it as well. What do you dislike about Incident IQ? We were early customers of IIQ and at first there were some features that were missing. The development team has been great to work with though and they've quickly added features. What problems is Incident IQ solving ...

"Incident IQ Leader in Support"

What do you like best about Incident IQ? Incident IQ allows the user to take control. You are able to create your own workflow using the tools as you imagine it. You can make changes and adjust quickly and easily. There is no hassle or second guessing the resolutions. It's simple to navigate and use on a daily basis. What do you dislike about Incident IQ? The tool works wonderfully to bring together those in need of support and others with the knowledge to troubleshoot. While there is ...

"IncidentIQ - A great K-12 Solution"

What do you like best about Incident IQ? The best feature of IncidentIQ is its integration with other software. Our district uses Skyward as a student information system, and iiQ can pull information from Skyward to make account and device information even easier. Another excellent integration is with Google Admin, which helps us quickly get device stats and change those devices directly from iiQ. iiQ is also continuously updating its platform, which helps keep it fresh with new ...

"Incident IQ Leader in Support"

What do you like best about Incident IQ? Incident IQ allows the user to take control. You are able to create your own workflow using the tools as you imagine it. You can make changes and adjust quickly and easily. There is no hassle or second guessing the resolutions. It's simple to navigate and use on a daily basis. What do you dislike about Incident IQ? The tool works wonderfully to bring together those in need of support and others with the knowledge to troubleshoot. While there is ...

"IncidentIQ - A great K-12 Solution"

What do you like best about Incident IQ? The best feature of IncidentIQ is its integration with other software. Our district uses Skyward as a student information system, and iiQ can pull information from Skyward to make account and device information even easier. Another excellent integration is with Google Admin, which helps us quickly get device stats and change those devices directly from iiQ. iiQ is also continuously updating its platform, which helps keep it fresh with new ...

"Fantastic in terms of usability in Education"

What do you like best about Incident IQ? The UI is extremely easy to learn and use while filters are nice to narrow down searches and keeping them on hand for common issues. The asset manager is extremely handy to have integrated with the ticket system. What do you dislike about Incident IQ? I'm not a big fan of having to purchase different modules that could easily be integrated into the core software itself, like batch check-in/out and auto assigning roles when checking in or out. Also, ...

"IncidentIQ Review"

What do you like best about Incident IQ? The customization ability of incidentIQ. Easy to move things around and easy to rename. The ability to have different workflows depending on ticket submission is wonderful as well. We also like the integrations into our MDM and other products, like Microsoft. Finally, the included inventory option is nice as well. What do you dislike about Incident IQ? The customization can be a bit wonky at times and tough to use. Additionally, when problems arise, ...

"Easy to understand, but would like to know all IIQ's features."

What do you like best about Incident IQ? I like how easy IIQ is to learn and navigate through. Once scanned, I can see the history of each device, which is vital for our students and staff. It allows different departments of our school district to easily communicate. What do you dislike about Incident IQ? A couple things....One, I would really like if IIQ would be able to communicate with our school platform, Skyward. Also, I don't like how there is SO MUCH more to IIQ than we know. It ...

"IIQ - Great product, but moving in a direction that might not be right for every user."

What do you like best about Incident IQ? Scalability. Through this, IT can scale the product as needed regardless of inventory size or number of agents. What do you dislike about Incident IQ? Feature updates have essentially stopped while they work on what is essentially their own app store. What problems is Incident IQ solving and how is that benefiting you? IIQ gives us a one stop shop to be able to process tickets and manage assets at scale. Being cloud based and understanding the k12 ...