Incident IQ Reviews in April 2025: User Ratings, Pros & Cons

"A very thoughtful and complete help desk and asset management system with a great value."

What do you like best about Incident IQ? The integration of Chrome devices with Google Admin, and Jamf integration with our Mac fleet is very useful for our asset tracking and deployment of information. What do you dislike about Incident IQ? The emails sent when tickets are created or updated have gotten much better in design and appearance. They were not very good a year ago. Also filtering your searches to find what you are looking for is slightly complicated. What problems is Incident IQ ...

"Amazing integrations that help our daily workflow"

What do you like best about Incident IQ? Their connections to 3rd party systems (Google Workspace, JAMF, Classlink, etc.) that help us coordinate our assets and ticket management in one place. What do you dislike about Incident IQ? Some new features take a little longer than desired to realize in the platform. What problems is Incident IQ solving and how is that benefiting you? We needed a system to manage our assets and ticketing fluidly and seamlessly. This product does both of those ...

"A very thoughtful and complete help desk and asset management system with a great value."

What do you like best about Incident IQ? The integration of Chrome devices with Google Admin, and Jamf integration with our Mac fleet is very useful for our asset tracking and deployment of information. What do you dislike about Incident IQ? The emails sent when tickets are created or updated have gotten much better in design and appearance. They were not very good a year ago. Also filtering your searches to find what you are looking for is slightly complicated. What problems is Incident IQ ...

"Organized and helpful, simple to use and modify."

What do you like best about Incident IQ? I like how our assets are so easily imported into the system. What do you dislike about Incident IQ? It would be helpful to merge tickets with the same issue when dealing with a more significant problem affecting many people. What problems is Incident IQ solving and how is that benefiting you? This product helps organize and prioritize tech issues in our district, and it helps keep track of repeat problems.

"iiQ has been a lifesaver in the Asset Management and Ticket submission portion of our district."

What do you like best about Incident IQ? I love the asset management portions of iiQ, all of the integrations are amazing What do you dislike about Incident IQ? No complaints here. Everything has been amazing What problems is Incident IQ solving and how is that benefiting you? Solving unassigned device issues and verifying that assigned users are actually using the device. We realized that there were lots of extra devices on campuses that were being used as loaners, we then mass disabled ...

"Great Software"

What do you like best about Incident IQ? We use IQ to Track hardware, phone issues, and warehouse tickets. It's a great addition to current procedures and helps us track what needs more attention and what areas have the most problems. The urgent ticket feature is great, we have a view that shows off the "leader board" in the main office of who has most tickets and urgent tickets. What do you dislike about Incident IQ? That IQ does not send reports automatically; they must be manually run ...

"Tickets and Asset Management"

What do you like best about Incident IQ? The ticket sytem allows linking to the assets to make adding issues easier for the end user. SSO linkages to make it easier for our users to enter tickets. What do you dislike about Incident IQ? Would like more MDM linkages for device management. What problems is Incident IQ solving and how is that benefiting you? Help Desk and asset managment is why we purchased the system. Reporting the time for ticket closure has been fantastic. Asset management ...

"Best Ticket and Asset system"

What do you like best about Incident IQ? IIQ is excellent for completing tasks and solving issues. The integration of Google admin and Mosyle makes using multiple actions without having to use multipe programs/MDM beneficial and convenient. What do you dislike about Incident IQ? IIQ could use the integration with Slack or push Notification. Also, the progression of tickets doesn't work well. If a key is open and is put in waiting for a response after three days of no responds, tickets are ...

"great software"

What do you like best about Incident IQ? I enjoy how user friendly the UI is and how easy IIQ makes it to track tickets, assets and the like. I'd 100% recommend IIQ to any IT department in the education district or not, it makes my job super easy! What do you dislike about Incident IQ? I honestly cant think of any downside off the top of my head. The software is very easy to use and very useful. IIQ support responds lightning quick when there is a bug or something and it gets fixed right ...

"A great Product"

What do you like best about Incident IQ? IIQ makes it easy to keep track of users, assets, and their associated tickets in one place. What do you dislike about Incident IQ? So far there havn't been downsides to IIQ that we have not been able to work out. What problems is Incident IQ solving and how is that benefiting you? IIQ is helping us to keep track of helpdesk tickets and keeping proper track of who is putting them in and what device(s) they are talking about.