Incident IQ Reviews in April 2025: User Ratings, Pros & Cons

"Incident IQ apps"

What do you like best about Incident IQ? The ability to install Incident IQ apps makes this ticketing system very powerful. The integration with Google is a huge plus because it helps us keep our inventory organized. Also like the Fee Tracker app to keep track of our Chromebook repairs. Overall, I've been happy with Incident IQ since we deployed it. What do you dislike about Incident IQ? Would like to see more development on the Fee Tracker app. What problems is Incident IQ solving and how ...

"Incident IQ Is a Game Changed"

What do you like best about Incident IQ? Fantastic product that increases efficiency and data syncing. Great workflows and allows for much better asset and user management. What do you dislike about Incident IQ? Nothing, incident IQ has worked great for my department. What problems is Incident IQ solving and how is that benefiting you? We went from having spreadsheets, an asset tracking software and a helpdesk software. None of them would sync with one another. To have all of our data ...

"Seamless management and inventory systems."

What do you like best about Incident IQ? The simple-to-use interface provides me and others learning with stress-free learning. I can also happily say that without it, the managing of devices within our district would run as smoothly as it does. What do you dislike about Incident IQ? Nothing comes to my mind right off the bat. What problems is Incident IQ solving and how is that benefiting you? It solves our inventory issues. We know where a device is, who it is assigned to, and even more ...

"IncidentIQ is a robust and updating platform that needs some refinement to put it over the top."

What do you like best about Incident IQ? IncidentIQ has most of the features an admin would look for in a ticket system. It seems to be updated regularly and support has been responsive and helpful in my experience. What do you dislike about Incident IQ? In my opinion, there are too many menus in IncidentIQ that look very similar to each other. I think having some type of visual distinction would benefit the platform. What problems is Incident IQ solving and how is that benefiting ...

"IIQ Transformed our Helpdesk"

What do you like best about Incident IQ? Prior to Incident IQ we used a combination of Filemaker Pro and Spiceworks, which was fine for ticketing but keeping our assets up to date in Filemaker was a significant pain due to manual entry and only basic asset details available in each page. Moving to IIQ combined our assets and tickets. The ability to both pull and push from Mosyle, Google Admin Console, and Infinite Campus made it so all of our devices and users were automatically linked and ...

"More than just a support portal"

What do you like best about Incident IQ? The integrations with 3rd party tools, such as the Google Management Console Integration, JAMF Pro, SIS, etc are invaluable in pulling data into one warehouse. I am able to see a complete picture of what devices we are managing in one dashboard. What do you dislike about Incident IQ? The price feels a little high, but you are getting what you pay for. Cheaper inventory/help desk tools either do not have the integrations or charge you based on the ...

"It's a great product for any help desk."

What do you like best about Incident IQ? It has new features released monthly. It's easy to get started. What do you dislike about Incident IQ? It takes a long time to implement and get all data in the system, but that's not necessarily the program's faul.t What problems is Incident IQ solving and how is that benefiting you? Managing all of our inventory and the multitude of daily tickets.

"The best asset management software I have used."

What do you like best about Incident IQ? The asset management side of it is amazing. I also love that the asset management is integrated with the ticketing system so you can see the ticket history of what has been done under each asset. What do you dislike about Incident IQ? The biggest issue I want to see fixed is that it's not an option to group tickets together when we have a bunch of tickets for the same issue. What problems is Incident IQ solving and how is that benefiting you? Having ...

"Tech Support Coordinator"

What do you like best about Incident IQ? The integrations with our systems and the fee tracking. What do you dislike about Incident IQ? Some management features are not mature enough. What problems is Incident IQ solving and how is that benefiting you? It has consolidated our inventory management and combined two help desks. Also, fee tracking for repairs is much easier now.

"Amazing integrations that help our daily workflow"

What do you like best about Incident IQ? Their connections to 3rd party systems (Google Workspace, JAMF, Classlink, etc.) that help us coordinate our assets and ticket management in one place. What do you dislike about Incident IQ? Some new features take a little longer than desired to realize in the platform. What problems is Incident IQ solving and how is that benefiting you? We needed a system to manage our assets and ticketing fluidly and seamlessly. This product does both of those ...