Incident IQ Reviews in April 2025: User Ratings, Pros & Cons

"All-in-One Ticketing Solution that meets the needs for K-12"

What do you like best about Incident IQ? We began our search for a ticketing and asset management system with high expectations. Incident IQ checked all the boxes and more. Implementation was straightforward. We particularly like the flexibility of the rules engine to automate many of our regular clerical tasks surrounding our tickets. Whether you keep it simple or have a complex set of rules, we love the flexibility it gives us to assign tickets and follow-up. Perhaps the best part of ...

"Incident IQ is great!"

What do you like best about Incident IQ? How it syncs with Google Admin and the Incident IQ app to scan barcodes. What do you dislike about Incident IQ? The price. Also, support has been slow to respond. What problems is Incident IQ solving and how is that benefiting you? Keeping and creating barcodes for inventory purposes.

"Great Integrations"

What do you like best about Incident IQ? I like that it's designed for K12, has the integrations that apply to K12, and lastly, they are constantly listening to feedback and requests from their community and implementing new features often. What do you dislike about Incident IQ? The ticketing site is fantastic, but I wish there were a little more depth in the asset management portion of the product. I believe this is being worked on, but for now, I think it could be better. What problems is ...

"Review of Incident IQ"

What do you like best about Incident IQ? I like the ease of using it for ticketing. It is nice (in a school setting) for teachers and staff to be able to make their own work orders and to report their problems without having to call or email. What do you dislike about Incident IQ? Not being able to look up previously "trashed / deleted" assets. Also, not being able to filter by network name. It seems that IIQ is very specific about its search terms. So that makes it hard to search for a ...

"My experience with IIQ has been inspiring."

What do you like best about Incident IQ? IIQ links the device to a ticket and users, so when a student has damaged devices, we can see the history of the student's damages. What do you dislike about Incident IQ? It is a very complex application that can get frustrating if you cannot figure out how to do what you want. But our IIQ representative has been accommodating with all of our questions. What problems is Incident IQ solving and how is that benefiting you? IIQ has helped us solve our ...

"Feature rich asset management system"

What do you like best about Incident IQ? The clean UI and helpful features make it easy to keep track of inventory. There are many ways to automate tasks to improve workflows as well. One of the ones we use most frequently is assigning work tickets by location and marking assigned devices as in-service. What do you dislike about Incident IQ? I want the Incident IQ app to have more of the same abilities as the web version. Currently we cannot change the issue category, only the subcategory. ...

"Very straightforward and feature rich ticketing system"

What do you like best about Incident IQ? Straightforward ticket submission, basic but effective inventory management. Knowledge base is simple to use. What do you dislike about Incident IQ? There are still a still a fair amount of negative UX quirks and bugs that need to be ironed out. What problems is Incident IQ solving and how is that benefiting you? Currently it is replacing our old ticketing system and putting all inventory/tickets/knowledge base into one simple pane of glass.

"A major improvement for our district's device management."

What do you like best about Incident IQ? I like that we can look up a device and see the history of all its issues and when it was repaired. What do you dislike about Incident IQ? I find that the check out procedure is a little tougher than when we were using library management software. It has a longer wait time than we had prior. What problems is Incident IQ solving and how is that benefiting you? Tracking devices across the district has allowed us better management and accountability for ...

"Efficient and User Friendly"

What do you like best about Incident IQ? Incident IQ has been a great way to track the chromebooks in our school district. It's easy to include details and photos of the device which is helpful for record-keeping. What do you dislike about Incident IQ? It would be helpful to include time stamps of usage, updates, and a place for users to include notes about each device What problems is Incident IQ solving and how is that benefiting you? Incident IQ is an efficient way to keep track of which ...

"Incident IQ apps"

What do you like best about Incident IQ? The ability to install Incident IQ apps makes this ticketing system very powerful. The integration with Google is a huge plus because it helps us keep our inventory organized. Also like the Fee Tracker app to keep track of our Chromebook repairs. Overall, I've been happy with Incident IQ since we deployed it. What do you dislike about Incident IQ? Would like to see more development on the Fee Tracker app. What problems is Incident IQ solving and how ...